Senior Manager, Commercial Operations

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team

We create and deliver an aligned, dedicated marketing strategy to fuel each Expedia Group brand's success. Since our travelers interact with us through our brands, we have a brand focus in our marketing, while leveraging the scale and efficiency we’ve built in functional expertise.

As the Senior Manager for Commercial Operations, you will lead, develop, and coach a high-performing operations team to deliver commercial success and operational efficiency. This will involve ensuring timely project delivery, focusing on continuous improvement, and using a data-led approach to track performance and inform operations strategy. As a leader, you will be responsible for handling resource allocation and planning, ensuring collaboration across departments, and overseeing communication strategies that engage various stakeholders.

In this role, you will:

• Design and lead comprehensive commercial operation strategies aligned with business objectives, driving commercial success and operational efficiencies.
• Drive continuous improvements, define processes for new business and business challenges, and adapt/drive new best practices for the team and organization.
• Own the Operations project roadmap and drive difficult conversations on prioritization and business impact.
• Manage resource allocation, project planning, and prioritization, as well as mentoring and developing the team.
• Oversee the creation and delivery of impactful communication plans that resonate across diverse business functions and audiences.
• Establish KPIs for Commercial Operations initiatives, track performance, and deliver insights to SPA and G&O Leadership.
• Act as a central liaison between P&T, Commercial, Growth & Operations, and other EG stakeholders to ensure seamless execution of initiatives.
• Identify the root cause of problems, consider a range of options and their impacts, and implement the best solution.

Experience and qualifications:

• 10+ years in Operations, Project Management, or related roles, including leadership experience.
• Demonstrated success in leading change programs and driving organizational transformation.
• Proven ability to translate business objectives into actionable project plans.
• Exceptional written and verbal communication skills, with experience delivering strategies to diverse audiences.
• Proven ability to lead successful teams through partnership, motivation, and innovative solutions.
• Data-driven approach to measuring success and driving continuous improvement.
• Goes beyond solving partners' needs and issues.
• Passionate about delivering delightful partner experiences.
• Proficiency in tools and platforms (e.g., Salesforce, Tableau) with a track record of driving adoption and innovation.

Accommodation requests: If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.