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- Tasks: Create impactful training solutions for Customer Service Associates globally.
- Company: Join a dynamic team focused on innovative learning design and customer service excellence.
- Benefits: Enjoy flexible work options, professional development opportunities, and a collaborative culture.
- Why this job: Be part of a creative team that values diversity and learner needs while making a global impact.
- Qualifications: Bachelor's degree required; advanced Excel skills and project management experience preferred.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Service Stores Support (CS3) Learning Design team is seeking a creative and customer-obsessed Senior Instructional Designer to join their team. If you are passionate about adult learning and eager to create high-quality and impactful training solutions in support of global project and program initiatives, this job is for you!
The successful candidate will have demonstrated experience in program and project management as well as in building and maintaining engaging performance-based training programs that support Customer Service Associates across our Global Organization. Medium to large in scale, these training interventions may go beyond traditional ILT, VILT, or eLearning courses, use a variety of design and authoring tools, and be deployed across multiple training modalities.
Key job responsibilities:- Simultaneously manage multiple learning programs holding various levels of complexity and time-critical deliverables through their entire life cycle.
- Lead Instructional Design projects from scoping, research and analysis, design, development, launch readiness, and post-launch evaluation for continuous improvement purposes.
- Design and develop training interventions that are optimized for accessibility and diversity, equity, and inclusion, utilizing a variety of learning modalities: self-directed, instructor-led, or blended.
- Collaborate with Contact Center teams, Subject Matter Experts across the network, and other members of the learning community.
- Be the voice of the learners, ensuring that their needs are at the forefront of our efforts and help our team iterate and improve our programs.
The ideal candidate is comfortable in a fast-paced, multi-tasked, high energy environment. They are an adult learning expert and a creative and analytical problem solver with solid judgment and a passion for excellence in customer service.
BASIC QUALIFICATIONS:- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Senior Instructional Designer, Customer Service Stores Support (CS3) employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Instructional Designer, Customer Service Stores Support (CS3)
✨Tip Number 1
Familiarise yourself with the latest trends in instructional design and adult learning. This will not only help you understand the expectations of the role but also allow you to speak confidently about innovative training solutions during your interview.
✨Tip Number 2
Network with professionals in the instructional design field, especially those who have experience in customer service training. Engaging with them can provide insights into the specific challenges and best practices relevant to this role.
✨Tip Number 3
Prepare examples of your previous work that demonstrate your ability to manage complex projects and create engaging training programmes. Be ready to discuss how you used data to drive improvements and measure success.
✨Tip Number 4
Showcase your collaboration skills by discussing past experiences where you worked with cross-functional teams. Highlight how you effectively communicated with both technical and non-technical stakeholders to achieve project goals.
We think you need these skills to ace Senior Instructional Designer, Customer Service Stores Support (CS3)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in instructional design, project management, and adult learning principles. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating impactful training solutions. Mention specific examples of past projects where you successfully managed multiple learning programs and improved training outcomes.
Showcase Your Skills: Emphasise your proficiency in tools like Excel and SQL, as well as your experience with various training modalities. Provide concrete examples of how you've used these skills in previous roles to enhance learning experiences.
Highlight Collaboration Experience: Discuss your experience working cross-functionally with different teams and stakeholders. Illustrate how you have effectively communicated and collaborated to achieve project goals, ensuring learner needs are met.
How to prepare for a job interview at ENGINEERINGUK
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing multiple learning programs. Highlight specific examples where you successfully led projects from inception to completion, focusing on how you handled time-critical deliverables.
✨Demonstrate Your Understanding of Adult Learning Principles
Since the role requires a strong grasp of adult learning theories, be ready to explain how you've applied these principles in your previous work. Share examples of training interventions you've designed that cater to diverse learning styles.
✨Emphasise Collaboration and Stakeholder Management
This position involves working with various teams and stakeholders. Prepare to discuss how you've effectively collaborated with others, particularly in cross-functional settings, and how you managed differing expectations.
✨Prepare for Questions on Data-Driven Decision Making
Given the emphasis on using data and metrics for process improvements, be ready to talk about how you've used data to inform your instructional design decisions. Bring examples of how you've measured the success of your training programmes.
