Senior Account Manager - Amazon Vendor Services, EU Other Hardlines in London

Senior Account Manager - Amazon Vendor Services, EU Other Hardlines

DESCRIPTION
This job can be based in any of the main EU corporate offices (London, Manchester, Munich, Berlin, Paris, Madrid, Milan, Luxembourg, Amsterdam).
We are seeking a dynamic and experienced professional to join our EU Other Hardlines team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and most strategic vendors in EU Other Hardlines, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex publishers on Amazon. As a Senior Account Manager, you will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendor, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account management team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection activities across marketplaces, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service.
Key job responsibilities

1. Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total EU Other Hardlines.
2. Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
3. Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
4. Design and execute business strategies across multiple marketplaces, coordinating large cross-functional teams of account managers and supporting functions.
5. Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.
6. Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
7. As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.
8. Identify new growth opportunities and create customized solutions for scaling across the organization.
9. Partner with internal teams (e.g., Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.

Project Work

Lead key projects across EU Other Hardlines and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results.

About the team
Our Other Hardlines team manages complex multi-brand portfolios that shape how customers experience their living spaces. We drive strategic growth across major European markets through sophisticated brand positioning and operational excellence. Our team combines deep commercial expertise with innovative problem-solving to manage intricate vendor relationships and multi-channel strategies. We excel in navigating cross-functional initiatives, from quality improvement initiatives to supply chain optimization, while delivering significant business impact for our vendors and customers.
BASIC QUALIFICATIONS

• Bachelor\'s/Master\'s degree preferably in Business Administration, Finance, Economics, Engineering or a similar program.
• Passionate about Account Management and with several years of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics.
• Several years of professional experience in managing a business with P&L responsibilities.
• Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers.
• Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
• Solid social skills to build relationships both internally and externally.
• Previous experience in managing large-scale projects end-to-end with large teams involved.
• Excellent written and verbal communication (English, minimum C1 level). Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook).

PREFERRED QUALIFICATIONS

• Additional proficiency in the following languages is desirable: Spanish or German.
• Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems.
• Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions.
• A Master\'s degree (preferably in business management)/ MBA from a leading business school is beneficial.
• An entrepreneurial way of thinking and a strong hands-on, results driven mentality.

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