At a Glance
- Tasks: Support residents during energy efficiency upgrades and ensure smooth project delivery.
- Company: Join a dedicated team focused on impactful housing improvements in Warwickshire.
- Benefits: Competitive salary, supportive team environment, and the chance to make a real difference.
- Other info: Opportunity to work on high-profile decarbonisation projects and engage with diverse communities.
- Why this job: Be the voice for residents and enhance their living experience through meaningful projects.
- Qualifications: Experience in social housing, strong communication skills, and a full UK driving licence.
The predicted salary is between 51750 - 63250 £ per year.
We're currently looking for an experienced Resident Liaison Officer to support the delivery of Social Housing Decarbonisation Fund (SHDF) works across Warwickshire and surrounding areas. This is a key role within our planned works team, focused on delivering a positive resident experience across energy efficiency upgrades and refurbishment programmes.
About the Role
As a Resident Liaison Officer, you will act as the main point of contact for residents throughout the delivery of SHDF works. You'll ensure residents are fully informed, supported, and reassured from initial engagement through to completion. Working closely with site teams, you'll help maintain high levels of customer satisfaction while ensuring works are delivered smoothly and with minimal disruption.
Key Responsibilities
- Act as the primary contact for residents throughout planned works programmes
- Provide clear communication on works, timelines, and access requirements
- Coordinate property access to ensure works can be delivered on programme
- Support residents with queries, concerns, and complaints in a professional manner
- Build strong relationships to maintain trust and positive engagement
- Monitor and maintain high levels of resident satisfaction
- Work closely with site teams and project managers to support delivery
About You
This role is ideal for someone who is confident, experienced, and passionate about delivering excellent customer service in a social housing environment.
Essential:
- Proven experience as a Resident Liaison Officer within social housing planned works (ideally SHDF or similar programmes)
- Full UK driving licence
- Strong customer service and communication skills
- Ability to manage challenging situations with empathy and professionalism
- Highly organised with strong attention to detail
Desirable:
- Experience working on decarbonisation / retrofit programmes (SHDF)
- Knowledge of planned maintenance or refurbishment projects
- Ability to engage with diverse communities and vulnerable residents
What's in it for You
- Competitive salary and benefits package
- Opportunity to work on high-profile SHDF / retrofit projects
- Supportive and collaborative team environment
- Chance to make a real difference to residents and communities
Apply Now
If you're an experienced RLO looking to join a growing team delivering impactful housing improvements, we'd love to hear from you. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Resident Liaison Officer in Royal Leamington Spa employer: ENGINEERINGUK
ENGINEERINGUK is an exceptional employer that fosters a collaborative work culture, allowing you to thrive as a Hybrid Brand Executive while contributing to a meaningful charity brand. With generous employee benefits such as 28 days of holiday, enhanced parental leave, and a robust pension scheme, you'll find ample opportunities for personal and professional growth in this dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Royal Leamington Spa
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at ENGINEERINGUK.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from ENGINEERINGUK!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like ENGINEERINGUK, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at ENGINEERINGUK or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Resident Liaison Officer in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to ENGINEERINGUK:Before hitting send, make sure to tailor your application specifically to ENGINEERINGUK! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at ENGINEERINGUK
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
