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- Tasks: Investigate claims and manage casework to ensure quality and timely resolutions.
- Company: Join Amazon's EU Trust & Safety team, dedicated to enhancing customer experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by improving strategies that delight drivers and stakeholders.
- Qualifications: Bachelor's degree required; fluent in English and German, with data analysis skills.
- Other info: Experience in SQL or coding is a plus; Amazon values diversity and inclusion.
The predicted salary is between 28800 - 42000 £ per year.
EU Trust & Safety – Amazon Partner Escalations Team Investigate claims with different levels of severity; # Deep Dive on data from various internal systems; Manage assigned casework and close investigations by meeting the expected quality and SLAs; # Consult and collaborate with business partners across (DSP Management, Corporate ER teams, Legal teams, PR and 3rd Party Vendors, Audit and Compliance). Our team provides EU Amazon Logistics community with the knowledge, the right short and long-term strategies to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience. Bachelor Degree Fluent English and German (written and verbal communication). Experience in Excel, data analysis and reporting. Additional EU languages will be a plus. Experience in managing projects. Experience in risk/incident management dealing with simple to medium complex investigations. SQL, scripting and or coding experience is a plus. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit #
Risk and Quality Partner employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Risk and Quality Partner
✨Tip Number 1
Familiarize yourself with Amazon's Trust & Safety policies and procedures. Understanding the framework within which the EU Trust & Safety team operates will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Brush up on your data analysis skills, especially in Excel and SQL. Being able to showcase your ability to analyze data effectively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Amazon, particularly those in risk management or related fields. They can provide valuable insights into the role and the company culture.
✨Tip Number 4
Prepare for situational interview questions that focus on project management and incident handling. Think of specific examples from your past experiences that highlight your problem-solving skills.
We think you need these skills to ace Risk and Quality Partner
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Risk and Quality Partner position. Understand the key responsibilities, required skills, and qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in risk management, data analysis, and project management. Provide specific examples of past investigations or projects that demonstrate your ability to handle complex situations.
Showcase Language Proficiency: Since fluency in English and German is required, make sure to highlight your language skills prominently. If you have experience working in multilingual environments or with additional EU languages, mention that as well.
Tailor Your Application: Customize your cover letter to reflect your understanding of Amazon's Trust & Safety goals. Discuss how your skills and experiences align with their mission to protect customer experience while driving improvements for stakeholders.
How to prepare for a job interview at ENGINEERINGUK
✨Showcase Your Analytical Skills
Since the role involves deep diving into data and managing investigations, be prepared to discuss your experience with data analysis. Highlight specific examples where you've used Excel or SQL to solve problems or improve processes.
✨Demonstrate Collaboration Experience
This position requires consulting and collaborating with various business partners. Share examples of past projects where you worked cross-functionally, emphasizing your communication skills in both English and German.
✨Prepare for Scenario-Based Questions
Expect questions that assess your risk management and incident handling capabilities. Prepare to discuss how you would approach different levels of severity in claims and provide structured responses based on your previous experiences.
✨Highlight Project Management Experience
Since project management is a key aspect of this role, be ready to talk about your experience managing projects. Discuss your approach to meeting deadlines, managing stakeholders, and ensuring quality outcomes.
