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- Tasks: Lead operations and customer service at Afflecks, ensuring a vibrant market experience.
- Company: Afflecks is a renowned indoor market in Manchester, showcasing over 70 independent traders.
- Benefits: Enjoy 28 days holiday, volunteer time, sabbaticals, healthcare plans, and discounts.
- Why this job: Join a dynamic team focused on community, sustainability, and excellent service.
- Qualifications: Experience in operations, retail, or hospitality; health & safety knowledge is a plus.
- Other info: Flexible working hours with a supportive and inclusive company culture.
The predicted salary is between 28800 - 48000 £ per year.
If you know and love Manchester, you’ll know all about Afflecks, but as a recap: Afflecks is an iconic indoor market home to more than 70 incredible small, independent traders, designers, makers, creators, and retailers of all kinds.
As Retail Operations Manager, you will work closely with our 70+ customers, including office tenants, lease retail tenants, hospitality providers, and traders. We are keen to see applicants with relationship-driven experience in an operations-focused role, ideally from retail, hospitality, or residential property backgrounds. Experience in health & safety or facilities management will be beneficial.
Working hours: This role is 40 hours per week over 5 days (usually one day off during the week and Sunday), with shifts between 7am - 7pm.
Job purpose: The Retail Operations Manager leads the facilities and customer service teams at Afflecks and is responsible for the effective day-to-day running of the business. The role reports to the General Manager and deputizes in their absence. They will lead the onsite team to deliver excellent service to traders and visitors, ensure high standards of health, safety, and risk compliance, and maintain the building's fabric.
We believe that if you’re excellent to work with, you deserve excellent benefits:
- 28 days holiday plus your birthday off, with options to buy or sell holidays
- 24 hours volunteer time annually to support causes important to you
- Sabbatical of up to 12 months after five years of service
- Healthcare cash plan for medical expenses, with optional private healthcare
- Life assurance
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity/shared parental leave – 26 weeks fully paid
- Interest-free loans for passions and up to £2000 for learning new skills
Our company also supports charitable initiatives through The Oglesby Charitable Trust, which has donated over £30 million since 2001 to various causes. We aim to respond to applications within a week.
We are UK-wide commercial property specialists committed to building vibrant communities and supporting business growth. Our sustainability efforts include being the first commercial property partner to join the UK Green Building Council's Net Zero Carbon Commitment, aiming for a net zero carbon future by 2030. We value diversity and inclusion, with active networks supporting neurodiversity, race, LGBTQIA+, and inclusive culture initiatives. We are a Disability Confident employer, with partnerships with organizations like Race Equality Matters and Restless.
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager (Afflecks)
✨Tip Number 1
Familiarise yourself with Afflecks and its unique community of traders. Understanding the ethos and culture of this iconic market will help you connect with potential colleagues and demonstrate your passion for the role during any informal discussions.
✨Tip Number 2
Network with current or former employees of Afflecks to gain insights into the company culture and operational challenges. This can provide you with valuable information that you can use to tailor your approach and show how your experience aligns with their needs.
✨Tip Number 3
Highlight your relationship-building skills in conversations or interviews. Since the role involves working closely with various stakeholders, showcasing your ability to foster strong relationships will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in health and safety or facilities management, as these are beneficial for the role. Being able to articulate specific examples of how you've successfully managed these areas in previous positions will demonstrate your readiness for the responsibilities of the Retail Operations Manager.
We think you need these skills to ace Retail Operations Manager (Afflecks)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Retail Operations Manager at Afflecks. Familiarise yourself with their operations, customer service expectations, and the importance of health and safety compliance.
Tailor Your CV: Highlight your relevant experience in retail, hospitality, or property management. Emphasise any relationship-driven roles you've held and your ability to manage teams effectively. Make sure to include specific examples that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Manchester and Afflecks. Explain why you're interested in the role and how your background aligns with their values and mission. Be sure to mention any experience with facilities management or health and safety.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Retail Operations Manager role.
How to prepare for a job interview at ENGINEERINGUK
✨Know Your Afflecks
Familiarise yourself with Afflecks and its unique offerings. Understand the market's vibe, the types of traders, and the overall customer experience. This knowledge will help you demonstrate your passion for the role and how you can contribute to its success.
✨Highlight Relationship Management Skills
Since the role involves working closely with various stakeholders, be prepared to discuss your experience in relationship management. Share specific examples of how you've built and maintained strong relationships in previous roles, especially in retail or hospitality.
✨Emphasise Health & Safety Knowledge
Given the importance of health and safety in this role, be ready to talk about your experience in this area. Discuss any relevant certifications or training you've completed, and provide examples of how you've implemented safety protocols in past positions.
✨Showcase Leadership Experience
As you'll be leading teams, it's crucial to highlight your leadership skills. Prepare to share instances where you've successfully managed a team, resolved conflicts, or improved team performance. This will show that you're capable of stepping up in the General Manager's absence.
