At a Glance
- Tasks: Lead a luxury coffee boutique, ensuring exceptional customer experiences and achieving commercial goals.
- Company: Join Nestlé, a global leader in food and beverage with a commitment to sustainability.
- Benefits: Enjoy competitive salary, private medical insurance, 25 days holiday, and a monthly coffee allowance.
- Other info: Flexible working options available; we value diversity and inclusion in our workplace.
- Why this job: Be part of a passionate team making a real impact in the world of coffee.
- Qualifications: Retail leadership experience and a passion for creating outstanding customer experiences.
The predicted salary is between 30000 - 33000 £ per year.
Sector: Retail and Wholesale.
Contract Type: Permanent.
Hours: Full Time.
Complimentary Nespresso coffee machine and monthly capsule allowance.
25 days holiday entitlement with bank holidays on top.
A focus on personal development and growth.
Potential for up to a 10% annual bonus.
Private medical insurance.
Pension scheme.
Location: Westfield Stratford, London.
Salary: Attractive Salary.
This is a full-time permanent opportunity. Please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs.
We are recruiting for an inspiring, passionate and visionary Retail Manager to join the Nespresso Westfield, Stratford team. You will lead the boutique to successfully achieve its commercial objectives, identifying opportunities to optimise the boutique's success, ensuring the commercial deliverables and KPI's are achieved.
Your impact:
- Responsible for the entire daily operations of the boutique, embedding a culture of exceptional customer experience.
- Empower your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction.
- Translate the boutique's commercial objectives into tangible KPI's, providing clear goals for the team to achieve.
- Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.
- Align employee work schedules with sales plans to ensure appropriate floor coverage.
- Role model and develop a culture of outstanding service and best in class customer experience.
- Advocate the importance of being a passionate Nespresso brand ambassador.
- Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.
- Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base.
- Ensure the boutique is working in a safe and compliant way throughout the day-to-day operations.
Your ingredients for success:
- Proven retail leadership experience, ideally gained within a premium or luxury retail environment.
- Passionate about creating exceptional customer experiences and building a high-performing, engaged team culture.
- Experience managing HR best practice, including performance, development and employee relations.
- Strong commercial acumen, with the ability to analyse performance and implement action plans to deliver results.
- Ability to build strong relationships with customers, colleagues and stakeholders.
- Exceptional communication and interpersonal skills.
We'll be considering candidates as they apply and may close job advertisements early if we receive sufficient applicants.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking.
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.
Be yourself, everyone else is taken!
Retail Manager - Westfield Stratford, London employer: ENGINEERINGUK
ENGINEERINGUK is an exceptional employer that fosters a collaborative work culture, allowing you to thrive as a Hybrid Brand Executive while contributing to a meaningful charity brand. With generous employee benefits such as 28 days of holiday, enhanced parental leave, and a robust pension scheme, you'll find ample opportunities for personal and professional growth in this dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager - Westfield Stratford, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ENGINEERINGUK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ENGINEERINGUK!
We think you need these skills to ace Retail Manager - Westfield Stratford, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ENGINEERINGUK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ENGINEERINGUK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ENGINEERINGUK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ENGINEERINGUK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
