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For Companies At a Glance
- Tasks: Engage customers, recommend products, and maintain a welcoming store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and comprehensive health benefits.
- Why this job: Shape memorable customer experiences while growing your career in a supportive team.
- Qualifications: Confidence, communication skills, and a passion for technology are essential.
- Other info: Receive tailored training and opportunities for progression through our accreditation programme.
You will need to login before you can apply for a job. At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK’s fastest broadband network and one of the nation’s most-loved mobile brands. As one of the country’s biggest companies, we’re expanding our offering to millions of new customers.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you:
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%.
- Employee BUPA medical cover, health care plan and life assurance.
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits we also offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
Next steps:
Our Recruitment Process: Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for! This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Retail Advisor, 20hrs 6M FTC, York employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs 6M FTC, York
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will not only help you in conversations with customers but also demonstrate your genuine interest in technology, which is a key requirement for the Retail Advisor role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build confidence in welcoming customers and recommending tailored solutions, which are essential aspects of the job.
✨Tip Number 3
Showcase your flexibility and resilience during the interview process. Be prepared to discuss how you've adapted to different situations in previous roles, as this will highlight your ability to thrive in a fast-paced retail environment.
✨Tip Number 4
Research the company culture and values of Virgin Media O2. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a great fit for their team.
We think you need these skills to ace Retail Advisor, 20hrs 6M FTC, York
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight the key responsibilities and required skills, such as customer service and communication skills.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific examples of how you have delivered great customer service in the past and how your passion for technology aligns with Virgin Media O2's mission.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what Virgin Media O2 values.
✨Demonstrate Your Tech Savvy
Since the role involves showcasing innovative products, be prepared to discuss your interest in technology. Mention any relevant experiences or knowledge you have about tech products that could enhance customers' lives.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle various customer scenarios. Think of specific situations where you successfully resolved issues or adapted to changing demands, highlighting your resilience and problem-solving skills.
✨Emphasise Team Spirit
Virgin Media O2 values collaboration, so be ready to talk about your experiences working in a team. Share how you contributed to team goals and supported your colleagues, showcasing your proactive attitude and flexibility.