Repairs Delivery Inspector

You will play a vital role in ensuring our homes are safe, well‑maintained, and meet the highest standards. You will be the trusted NHG presence on the ground, carrying out inspections, monitoring contractor performance, and making sure repairs are completed quickly and to a high standard. This role is all about fixing failures fast, putting residents at the heart of what we do, and helping us deliver on our commitment to the perfect journey.

How you'll do it:

• Carry out pre‑ and post‑inspections for responsive repairs, planned works, and cyclical referrals.
• Provide clear technical diagnoses and recommendations for repair works.
• Monitor contractor performance, ensuring compliance with health and safety standards and NHG's code of conduct.
• Manage post‑inspection regimes and oversee repair order variations to ensure quality and cost control.
• Contribute to stock condition surveys and support the development of repair monitoring systems.
• Act as a resident champion, ensuring feedback is acted on and service improvements are made.
• Attend contractor meetings and support operational risk management across the directorate.

The ideal candidate:

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Experience working within the repairs sector, including pre‑ and post‑audits and inspections.
• Strong technical skills in diagnosing repairs, writing specifications, and managing schedules of work.
• Proven experience in contractor management.
• Experience of writing and disseminating technical reports.
• Good understanding of relevant legislation and regulatory requirements.

Desirable:

• DEA/FRA assessor trained.
• Recognised HND technical qualification (e.g., building surveying) or membership of CIOB.

What's in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Generous pension scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts – access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest‑free loans – season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance x 4 annual salary.

All about us:

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.