At a Glance
- Tasks: Support mission-critical systems and collaborate with teams to ensure safety and security.
- Company: Join CGI, a top-rated employer known for innovation in defence and intelligence.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and share options.
- Other info: Opportunity for career growth in a dynamic and inclusive environment.
- Why this job: Make a real impact in a hybrid role while working on cutting-edge technology.
- Qualifications: Team player with strong communication skills and attention to detail.
The predicted salary is between 40000 - 50000 £ per year.
The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We build and operate bespoke, technically complex, mission‑critical systems that help our clients keep safety and security paramount. We bring innovation to our clients using proven and emerging technologies, agile delivery processes, and deep expertise across space, defence, intelligence, aerospace, and maritime sectors. We collaborate with global technology companies, cutting‑edge SMEs, and academia to deliver optimal solutions for each client.
CGI is looking for a Production Support Analyst to join a strong existing In Service Support team in a client‑facing capacity. The role will be hybrid, based from our Leatherhead office three days per week (Tues‑Thurs). Due to the secure nature of the programme, a UK Security Clearance is required, or eligibility to obtain one.
Key Duties- Contribute to a range of support tasks including the installation, configuration, operation and maintenance of CGI's FC A and FC BISA products.
- Produce user guide documentation in the form of Army Equipment Support Publications (AESP), Train the Trainer (T3) packs and deliver T3 courses for both FC BISA and FC A.
- Support programmes of test, trials and training both in‑house and occasionally on‑site (non‑operational).
- Monitor E‑Classroom equipment usage, repairs and spares availability and identify trends.
- Monitor software issues passed by users or user representatives to CGI and identify trends.
- Support availability to users and user representatives of equipment and material supplied by CGI under the FC BISA programme.
- Team player with the ability and willingness to work collectively and independently with minimal supervision.
- Able to represent CGI with the client team and senior users.
- Ability to reprioritise workload according to programme priorities.
- Attention to detail for documentation production and reviews.
- Good communication skills (oral and written) and the ability to work with multiple teams across the programme.
- Ability to work to tight timescales within budget.
- Willingness to get involved in other tasks as and when required.
- Army/Artillery communications knowledge, background, or experience.
- Ideally holding Qualified Gunnery Instructor (QGI) qualification, but not essential.
- Technical Author qualifications.
- Prior experience operating FC BISA and/or FC A.
- UK MOD procurement processes or providing support.
- Working knowledge of Defence Standards.
- Communication
- Document Management
- Stakeholder management
- Team Collaboration
- Team Player
Production Support Analyst employer: ENGINEERINGUK
CGI is an exceptional employer, recognised for its commitment to employee satisfaction and inclusivity, as evidenced by its accolades in the Sunday Times Best Places to Work List 2025 and Forbes' World's Best Employers. With a strong focus on professional growth, CGI offers competitive salaries, excellent benefits including private healthcare and a share scheme, and fosters a collaborative work culture that values innovation and teamwork. The hybrid working model from the Leatherhead office allows for flexibility while engaging in meaningful projects within the space, defence, and intelligence sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CGI on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to FC A and FC BISA products. We want you to show off your skills and how you can contribute to the team!
✨Tip Number 3
Don’t forget to showcase your teamwork abilities! Be ready to share examples of how you've collaborated with others in past roles, especially in high-pressure situations.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining CGI.
We think you need these skills to ace Production Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Support Analyst role. Highlight relevant experience, especially in support tasks and documentation production. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with CGI's mission. We love seeing genuine enthusiasm for what we do.
Showcase Your Communication Skills:Since good communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ENGINEERINGUK
✨Know Your Tech
Make sure you brush up on the technical aspects of the FC A and FC BISA products. Understand their installation, configuration, and maintenance processes. Being able to discuss these confidently will show that you're not just a team player but also someone who can hit the ground running.
✨Showcase Your Communication Skills
Since this role involves producing user guide documentation and delivering training, practice articulating complex information clearly. Prepare examples of how you've communicated effectively in past roles, especially in client-facing situations. This will demonstrate your ability to represent CGI well.
✨Demonstrate Flexibility
The job requires you to reprioritise workloads based on programme priorities. Be ready to discuss times when you've had to adapt quickly to changing circumstances. Highlighting your willingness to take on various tasks will resonate well with the interviewers.
✨Research CGI's Values
Familiarise yourself with CGI's commitment to inclusivity and support for the Armed Forces. Understanding their culture and values will help you align your answers with what they’re looking for. It shows that you’re genuinely interested in being part of their team.
