Product Manager- Airtable

Office location: ITV White City (hybrid working that includes office presence on a weekly basis, occasional travel to Leeds)

Hiring range: £50,000 - £55,000 per annum

Your work matters to millions. Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people. Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.

The Team: Our Product Managers build, implement and evolve products that are desirable, feasible, viable and sustainable. They lead and facilitate cross-functional teams to determine customer needs and develop product roadmaps and features, prioritising the roadmap and backlog to deliver key aspects of ITV's strategy and vision, driving customer, commercial and technical outcomes.

We are looking for a new Product Manager to join our existing product capability, to help us evolve our portfolio through the use of low-code platforms such as Airtable. The aim is to build out products and services to support our business and operational teams to work in a more systemised, automated, digital process and increase their efficiency and ability to be data-guided.

The Role: As a Product Manager you'll need to care passionately about your subject area and strive to provide a brilliant service to our colleagues and viewers. You'll be part of driving ITV's transformation into a truly digital business and embedding a culture of innovation. Using a structured approach to ideation, prototyping, and testing, you will drive innovation and create solutions that deliver business value.

In this role, you will define the vision and direction for a product, ensuring alignment with customer needs, market trends, and business goals. You will need to build and maintain strong relationships with stakeholders while ensuring compliance with relevant laws, regulations, and business guidelines. Working closely with cross-functional teams, you will exceed customer expectations to enhance satisfaction, loyalty and advocacy. Additionally, you will test and iterate early versions of products and features, gathering feedback to optimize and improve outcomes.

Responsibilities will include (but not be limited to):

• Working closely with other product managers in related domains on shared objectives across teams
• Prioritising and organising tasks derived from the roadmap and their outcomes
• Prioritising which features or functionalities should be developed and released, based on their potential value to the customer and business
• Understanding of user behaviours, needs, and motivations through observation techniques, task analysis, and other feedback methodologies
• Ensuring we meet or exceed customer expectations and increase customer satisfaction, loyalty and advocacy
• Measuring and monitoring product and operational data, identifying methodological best practices to conduct analysis and inform product development.

Skills you'll need (minimum criteria):

• Experience working with low-code platforms such as Airtable is essential - building out bases and applications to deliver efficient business solutions
• Qualifications in a technical field or practical experience working with technical teams
• Analytical and data analysis skills, as well as using research, market analysis and vendor evaluations to guide product strategy and roadmaps
• Defines problem statements and creates solutions, displaying the attention to detail to provide an excellent service
• Deep understanding of agile methodologies and the value they can bring to enterprise technology and the transformation of business processes
• Experience building software products or integrating with SaaS products; and experience of prioritising multiple competing objectives and gaining consensus across stakeholder groups, especially operational teams
• Excellent ability to communicate information, including oral and written presentations, proposals, specifications, and reports, tailored to a specific audience with a compelling narrative and ability to dive in detail with delivery teams and users

Other things we're looking for (experience & skills):

• Understanding the landscape of the organisation and navigating that to bring about change
• Working on a supply chain within the media and entertainment industry, processing media for linear and VoD services
• Working with colleagues from a wide variety of disciplines across the organisation as part of a cross functional team

ITV is for everyone. ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage (minimum criteria above). We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments.

Because those who make an impact deserve to be rewarded for it. ITV offers some great rewards and benefits including:

• Flexible working with a range of options
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

More about our benefits: Company ITV is the biggest commercial television network in the UK. Which means we offer some of the biggest career opportunities in the industry. We love telly, we’re passionate about content, and most importantly we understand our audiences. Thanks to an impressive 60-year history, our leadership is stronger than ever. And with the right people on board, we’re about to take our business – and broadcasting as we know it – to a whole new level.

We’ve also got the kind of inclusive working environment where you’ll never stop learning. One that’s at the heart of popular culture, that’s passionate about new tech, that has a truly international reach, and is incredibly focused on developing our teams; individuals and on the diversity of our workforce as a whole. In other words, it’s somewhere that everyone can thrive.

We’re 60 years of TV history - and we’re also its future. Which means there’s never been a more exciting time to join us. Here at ITV, we celebrate individuality, we’re committed to create an inclusive environment where everyone can thrive. ITV loves a level playing field. It’s just a natural part of what we do. It’s your talent that really matters and we want you to be the best you can be. So, our aim is to make sure our workforce reflects the diversity of modern society, which is why we promise to treat you with fairness and respect, whatever your age, gender, disability status, sexual orientation, gender identity or expression, religion, ethnicity or marriage/civil partnership status, pregnancy or maternity status and family circumstances.

As members of the Creative Diversity Network (CDN), we’ve made a public commitment to improve representation of society on screen, and to become more diverse and inclusive behind the scenes too. Our work under ITV’s Social Partnership underpins our commitment across programme making and production for better representation.

At the end of the day we want our workforce to represent the audience it serves. It’s a pretty big goal, but one that we get closer to all the time.