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- Tasks: Join our team to enhance employee interactions and optimise workflows in a hybrid role.
- Company: RS Group is a global partner for industrial customers, committed to diversity and inclusion.
- Benefits: Enjoy flexible working, family-friendly policies, and support for various communities.
- Why this job: Be part of a culture that values innovation and continuous improvement while making a real impact.
- Qualifications: Experience in process design, case management systems, and a customer-focused mindset are essential.
- Other info: This role offers a blend of remote work and office collaboration in Corby, London, or Manchester.
The predicted salary is between 36000 - 60000 £ per year.
This is a hybrid role, offering a combination of remote work and work from our offices in Corby, London (Kings Cross), or Manchester.
About the role: We are seeking an experienced and passionate Process Specialist to join our People Operational Excellence team.
What you will be doing:
- Deliver improved manager and employee interactions with the people team to make colleagues' jobs easier.
- Optimize workflows hosted on People technology (case management, employee portal, document management).
- Manage change requirements for service, process, and system updates within the People Shared Services team.
- Maintain and develop the operations dashboard, proactively analyzing key metrics to inform data-driven decisions that enhance service, processes, and systems.
- Interact with managers and employees to ensure a personalized and timely experience.
- Contribute to the development and continuous improvement of People Shared Services delivery.
- Support project delivery, including system configuration, demonstrations, UAT, and operational readiness assessments for new processes; support change management and training as needed.
- Provide project management for initiatives to support the Operational Excellence Lead.
About you:
- Experience in people process design and implementation, including process mapping and SOP creation.
- Ability to interpret process maps and convert them into system workflows.
- Experience with case management/ticketing systems or equivalent People systems.
- Knowledge of People and Payroll processes, policies, and procedures, ideally in an international environment.
- Curiosity and willingness to learn new skills; confident in finding answers independently.
- Customer-focused mindset with a drive to improve experiences at all contact points with the People function.
- Innovative thinker, always looking for ways to save time, reduce costs, or improve processes.
About RS Group: RS is a global solutions partner for industrial customers and suppliers, operating across the Americas, EMEA, and APAC. Supported by global organizations for supply chain, corporate functions, marketing, and product & supplier management. Our market is large and fragmented, with many regional providers trading offline. We stock over 2,500 supplier brands, 500,000 products, and 61% of our sales are digital. We are committed to Making Amazing Happen for a better world. Our vision is to be the first choice for customers, suppliers, our people, and communities. RS values diversity and inclusion, striving to create a workplace where everyone can be their true selves. We recruit and develop based on merit, regardless of gender, ethnicity, age, religion, sexual orientation, gender identity, or disability.
The extras you'll get: Alongside standard employee benefits, we offer new Family Friendly Policies, including support for ongoing health conditions, neurodiverse colleagues, women at various life stages, and our LGBTQ+ community.
Ready to explore the possibilities?
Process Specialist employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Specialist
✨Tip Number 1
Familiarise yourself with process mapping and SOP creation, as these are crucial skills for a Process Specialist. Consider brushing up on any relevant software tools that can help you create and interpret process maps effectively.
✨Tip Number 2
Showcase your customer-focused mindset by preparing examples of how you've improved experiences in previous roles. Think about specific instances where you enhanced interactions or streamlined processes for colleagues or clients.
✨Tip Number 3
Research the latest trends in People technology and case management systems. Being knowledgeable about current tools and innovations will demonstrate your commitment to continuous improvement and operational excellence.
✨Tip Number 4
Network with current or former employees of RS Group to gain insights into their culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
We think you need these skills to ace Process Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Process Specialist position. Tailor your application to highlight relevant experience in people process design, implementation, and any familiarity with case management systems.
Craft a Tailored CV: Your CV should reflect your experience in optimizing workflows and managing change within People Shared Services. Use specific examples that demonstrate your ability to improve processes and enhance employee interactions.
Write a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and your customer-focused mindset. Mention how your innovative thinking can contribute to the continuous improvement of the People Shared Services delivery.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at ENGINEERINGUK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Process Specialist. Familiarise yourself with process mapping, SOP creation, and how to optimise workflows. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience with people process design and implementation. Be ready to provide specific examples of how you've improved processes or enhanced employee interactions in past roles.
✨Demonstrate Your Curiosity
Highlight your willingness to learn and adapt. Share instances where you've independently sought out solutions or learned new skills that benefited your team or organisation.
✨Emphasise Customer Focus
Since the role requires a customer-focused mindset, be prepared to discuss how you've improved experiences for colleagues or clients in previous positions. Use concrete examples to illustrate your approach to enhancing service delivery.
