Process Improvement Expert - Benefits Validation, Amazon

This role can be based in our Corporate Office in London (UK), Berlin (DE) or in one of our Sortation Centers across UK/DE. Our Program Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Program Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you'll continuously be scoping out new solutions. You'll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based in UK (or Germany) with 20% of time traveling either domestically or to other EMEA countries.

Key job responsibilities:

• Orchestrate and collaborate with Operational Excellence (ACES) and Engineering teams to validate operational benefits of implemented infrastructure projects at Sort Centers e.g. productivity, safety, capacity.
• Identify subject matter experts in their field of expertise to confirm project benefits realization, post installation, utilizing on-site investigations and analyzing metrics.
• Firm understanding of site operations and ability to define and measure improvements from capex investments.
• Summarize initiative impact into a comprehensive post-mortem analysis.
• Document and communicate findings of project impact to planning teams.
• Understanding of financial analysis, return on investment and net-present value financial calculations.
• Work closely with PMs, Finance, ACES, PMO, Operations, Engineering, RME and WHS teams to identify project benefits.

A day in the life:

As a Program Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks. Program Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team:

The Middle Mile Node Programs team is the critical link between our best in class fulfillment network and the customer. Our ability to sort and deliver packages from multiple fulfillment centers across Europe accurately and efficiently enables fast and reliable delivery service. As the Amazon Middle Mile network continues to diversify and grow, the need to innovate on our existing infrastructure and improve customer experience while continuing to grow our footprint becomes increasingly necessary and urgent.

BASIC QUALIFICATIONS:

• Bachelor degree
• Relevant experience communicating with and influencing a range of different stakeholders including senior management
• Relevant experience in managing large-scale programs or projects
• Advanced proficiency in English

PREFERRED QUALIFICATIONS:

• Advanced or master's degree
• Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification
• Relevant experience working in a supply chain, logistics, or operations environment
• Experience in conceptualising and implementing operational or supply-chain management improvements
• French, German, Polish, Portuguese, Arabic, Turkish, Afrikaans and Zulu are considered preferred qualifications.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.