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- Tasks: Lead operations, support team members, and ensure smooth workflows daily.
- Company: Join Amazon, a global leader in fast-paced fulfilment and customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be at the heart of operations, making a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience with data analytics are essential.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
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View more categories View less categories Sector Operations and Facilities Management Role Manager Contract Type Permanent Hours Full Time
DESCRIPTION
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
You\’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.
Key job responsibilities
– Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
– Support and train employees to deliver great service and supervise them in their daily tasks
– Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
– Work with other departments to find solutions to address common issues or support needs in areas of key performance
– Use data analysis to identify ways to optimise safety, quality and productivity
A day in the life
As an Operations Lead, you\’ll be based in one of our operational sites. You\’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
You\’ll escalate any issues you spot to your manager, but sometimes you\’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you\’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.
About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we\’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed we\’re known for. We\’re based in Fulfilment Centres, which are at the heart of Amazon\’s fast-paced Operations network. Our centres are sometimes referred to as the \’First Mile\’ because it\’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.
BASIC QUALIFICATIONS
– Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
– Relevant experience working with data analytics and using these metrics to identify problems
– Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we\’d love to hear from you.
– Experience of stakeholder management including building and maintaining professional relationships
– Experience in an operational environment, such as logistics, retail, hospitality, or customer service
– Upper intermediate proficiency in English
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\’re applying in isn\’t listed, please contact your Recruiting Partner.
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Operations Lead employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead
✨Tip Number 1
Familiarise yourself with Amazon's operations and fulfilment processes. Understanding how the different parts of the operation work together will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your data analysis skills. Since the role involves using data to optimise safety, quality, and productivity, being able to discuss specific examples of how you've used data in previous roles can set you apart from other candidates.
✨Tip Number 3
Network with current or former Amazon employees if possible. They can provide insights into the company culture and expectations for the Operations Lead role, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare to discuss your experience in stakeholder management. The ability to build and maintain professional relationships is crucial in this role, so think of examples where you've successfully collaborated with others to achieve a common goal.
We think you need these skills to ace Operations Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Lead at Amazon. Familiarise yourself with the key job responsibilities and daily tasks mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in operations, data analytics, and team management. Use specific examples that demonstrate your ability to measure workflows and support team members effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for operations and your understanding of Amazon's customer fulfilment process. Mention how your skills align with the company's values and the role's requirements.
Highlight Relevant Skills: In your application, emphasise your proficiency in data analysis and MS Office tools, as well as your communication skills. Make sure to mention any experience you have in stakeholder management or operational environments.
How to prepare for a job interview at ENGINEERINGUK
✨Understand the Operations Role
Make sure you have a solid grasp of what an Operations Lead does. Familiarise yourself with the key responsibilities mentioned in the job description, such as measuring workflows and supporting team members. This will help you demonstrate your understanding during the interview.
✨Showcase Your Data Skills
Since the role involves data analysis to optimise safety and productivity, be prepared to discuss your experience with data analytics. Bring examples of how you've used data to identify problems and improve processes in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage teams. Think of specific situations where you successfully led a team or resolved an operational issue, and be ready to share these experiences.
✨Emphasise Communication Skills
As an Operations Lead, you'll need to communicate effectively with your team and management. Highlight your proficiency in both written and verbal communication, and provide examples of how you've built professional relationships in past roles.
