Loss Prevention Partner in Nottingham

As a Loss Prevention Partner (LPP) in our Profit Protection team you will add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You will investigate trends and report on key themes regarding shrinkage to protect our profits. You will protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour. Due to its nature, you need to be 18 years or older to work in this role. You will work on a rota basis and be required to work a variety of shifts, including evenings and weekends.

Key Responsibilities

• Be a point of contact for branch Profit Protection related issues and upscale as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De-escalate conflict situations in the shop professionally (at times you may be required to detain or ban individuals committing offences in our shops).
• Support with investigations where required.

Essential skills/experience you'll need

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with ability to spot trends and signs of profit loss.
• Good customer service and relationship building skills.

Desirable skills/experience you may have

• Previous experience of working in a loss prevention role and a customer-facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.

About The Partnership

We are the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We are not just employees; we are Partners, driven by our purpose to build a happier world. As we look to our future, there has never been a more exciting time to join us. We are ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. We never knowingly undervalue on price, quality and service in John Lewis and passionately serve food-lovers in Waitrose. As Partners we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. We embrace our differences and create an environment where we are free to be ourselves and can thrive. We grow ourselves individually and as a collective. As Partners we make all the difference. And we all own it.

Important points to note:

• Some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required you will be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
• Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
• We occasionally close vacancies early when we receive a high volume of applications, so we recommend you apply early.
• If you require a reasonable adjustment due to a disability which means you may need more time to complete your application please contact us as soon as possible.
• We want all of our Partners to have a good work-life balance and support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.