At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Nespresso, a luxury brand committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, bonus potential, and 25 days holiday plus bank holidays.
- Other info: Flexible working options available; apply early as positions may close quickly.
- Why this job: Be part of a passionate team and make a real impact in a luxury retail environment.
- Qualifications: Previous supervisory experience in retail, with a focus on customer service.
The predicted salary is between 32243 - 32243 £ per year.
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Business Area: Nespresso Retail
Location: Fenwick, Newcastle
Salary: £32,243 per annum
12 month FTC
Some of our fantastic benefits:
- Up to 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of capsules
- 25 days holiday entitlement with bank holidays on top
This is a full-time opportunity on a 12-month fixed term contract basis with the potential for this to be extended. Please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs, don't let it stop you from applying.
We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Fenwick, Newcastle location. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.
We are a B Corp certified company and committed to reducing, reusing and recycling: making coffee a force for good.
Your impact: Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Your other key responsibilities will include:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Your ingredients for success: To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.
Other key attributes include:
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- The ability to maintain and support a positive and collaborative team culture.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.
To find out more about Nespresso please visit: www.nespresso.com
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
To find out more about Nestlé's commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace.
Retail Supervisor in Newcastle upon Tyne employer: ENGINEERINGUK
Nespresso is an exceptional employer, offering a vibrant work culture in the heart of Fenwick, Newcastle, where luxury meets sustainability. With a commitment to employee growth, you will benefit from comprehensive training opportunities, a generous holiday entitlement, and a supportive environment that values flexibility and diversity. Join us to be part of a B Corp certified company that not only prioritises premium customer experiences but also champions innovative practices in coffee production.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, dive into Nespresso's values and mission. Show us that you're not just another candidate but someone who genuinely cares about our coffee culture and sustainability efforts.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the Retail Supervisor role, especially your customer service skills.
✨Tip Number 3
Dress to impress! Since we're all about luxury at Nespresso, make sure your outfit reflects that. A polished appearance can set the tone for a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you're enthusiastic about the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Retail Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share why Nespresso excites you and how you connect with our values of luxury and sustainability. We want to see your enthusiasm!
Tailor Your Experience:Make sure to highlight your previous supervisory experience in retail, especially if it’s from a luxury background. We’re looking for someone who understands the importance of exceptional customer service, so relate your past roles to what we do at Nespresso.
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to know the real you! Share your unique experiences and how they’ve shaped your approach to team leadership and customer service.
Apply Through Our Website:Remember, the best way to apply is through our website! It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at ENGINEERINGUK
✨Know Your Nespresso
Before the interview, make sure you’re familiar with Nespresso’s products and values. Understand their commitment to sustainability and luxury. This will not only show your passion for the brand but also help you connect your experience to their mission.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you successfully coached team members or resolved conflicts. Highlight how you foster a positive team culture.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Think of specific instances where you went above and beyond for a customer. This will illustrate your understanding of the retail environment and your commitment to customer satisfaction.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Consider asking about team dynamics or how success is measured in the boutique.
