At a Glance
- Tasks: Lead a luxury coffee boutique, ensuring exceptional customer experiences and team performance.
- Company: Join Nespresso, a B Corp certified brand known for luxury and sustainability.
- Benefits: Enjoy a competitive salary, bonus potential, and a complimentary Nespresso machine with capsules.
- Other info: Flexible working options available; apply early as positions may close quickly.
- Why this job: Be part of a passionate team, making coffee a force for good while developing your career.
- Qualifications: Previous retail supervisory experience, ideally in luxury, with a passion for coaching and customer service.
The predicted salary is between 32243 - 32243 £ per year.
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Business Area: Nespresso Retail
Location: Fenwick, Newcastle
Salary: £32,243 per annum
12 month FTC
Some of our fantastic benefits:
- Up to 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of capsules
- 25 days holiday entitlement with bank holidays on top
This is a full-time opportunity on a 12-month fixed term contract basis with the potential for this to be extended. Please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs, don't let it stop you from applying.
We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Fenwick, Newcastle location. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.
We are a B Corp certified company and committed to reducing, reusing and recycling: making coffee a force for good.
Your impact
Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Your other key responsibilities will include:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Your ingredients for success
To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.
Other key attributes include:
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- The ability to maintain and support a positive and collaborative team culture.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.
To find out more about Nespresso please visit: www.nespresso.com
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
To find out more about Nestlé's commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
Boutique Retail Supervisor – Luxury Coffee Brand in Newcastle upon Tyne employer: ENGINEERINGUK
Nespresso is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits like a complimentary Nespresso machine, generous holiday entitlement, and a commitment to sustainability as a B Corp certified company, employees in our Fenwick, Newcastle location can thrive in a supportive environment while delivering premium customer experiences. Join us to be part of a passionate team dedicated to innovation and excellence in luxury coffee retail.
StudySmarter Expert Advice🤫
We think this is how you could land Boutique Retail Supervisor – Luxury Coffee Brand in Newcastle upon Tyne
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Nespresso's values, products, and sustainability efforts. This will not only impress them but also help you connect your passion for coffee with their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to showcase your ability to deliver exceptional service.
✨Tip Number 3
Show off your leadership chops! Prepare examples of how you've successfully trained or mentored team members in the past. Nespresso is looking for someone who can foster a positive team culture, so let that shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for proactive candidates who are eager to join our luxury coffee family.
We think you need these skills to ace Boutique Retail Supervisor – Luxury Coffee Brand in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share why you’re excited about working with Nespresso and how you can contribute to creating that perfect cup of espresso for customers.
Highlight Your Supervisory Experience:Make sure to emphasise any previous supervisory roles you've had in retail. We want to see how you've led teams, delivered exceptional customer service, and created a positive atmosphere on the shop floor.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. Show us how you fit into our luxury brand and what makes you the ideal candidate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Nespresso team!
How to prepare for a job interview at ENGINEERINGUK
✨Know Your Coffee
Before the interview, brush up on your knowledge of Nespresso's products and their unique selling points. Being able to discuss the luxury coffee brand and its commitment to sustainability will show your passion and alignment with their values.
✨Showcase Your Leadership Skills
Prepare examples from your previous supervisory roles where you successfully led a team or resolved customer complaints. Highlighting your ability to coach and mentor others will resonate well with their focus on team culture.
✨Understand the Retail Landscape
Familiarise yourself with the competitive environment in which Nespresso operates. Be ready to discuss how you can contribute to achieving sales targets and enhancing customer experience in this luxury retail setting.
✨Ask Thoughtful Questions
Prepare insightful questions about the role and the company culture. This not only shows your interest but also gives you a chance to assess if the boutique aligns with your career goals and values.
