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- Tasks: Manage major incidents, ensuring quick recovery and effective communication with stakeholders.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic reward package with flexible benefits to support you and your loved ones.
- Why this job: Be part of a diverse team that values inclusion and empowers you to be your authentic self.
- Qualifications: Experience in major incident management, ITIL, Agile, and strong stakeholder management skills required.
- Other info: This is a shift-based role working a 24/7 rota; apply early as interviews are ongoing.
The predicted salary is between 43200 - 72000 £ per year.
You are responsible for the management and coordination of all activities related to major incidents within VMO2, ensuring timely resolution and minimal business impact. You will emphasise quick recovery and effective communication to key stakeholders during major disruptions to all business impacting services. You will play a pivotal role in maintaining service continuity and ensuring the highest levels of system availability and performance.
Another key part of this role is to work alongside the Problem Management team, Enterprise team, Monitoring manager and IT Incident Management team to ensure a solid, sustainable, and well documented set of processes and procedures govern the delivery of the overall service. This is a shift-based role working a 24/7 rota.
The must haves:
- The ability to influence and drive action across technical teams & Stakeholder management
- A firm understanding of ITIL and Agile methodologies
- Strong stakeholder management and confidence in your ability to deliver to a senior audience (EC and/or SLT)
- Proven experience in Major incident management roles or a related discipline
- Knowledge of managing technical projects and teams
- The ability to translate technical detail to a non-technical audience
- Previous experience collaborating across multiple business units to deliver positive outcomes
The other stuff we are looking for:
- Ability to remain calm, focused, and effective in high-pressure situations.
- Strong verbal and written communication skills to ensure clear, concise, and timely updates to stakeholders at all levels
- Strong problem solving and decision-making skills
What's in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Major Incident Manager employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with ITIL and Agile methodologies, as these are crucial for the Major Incident Manager role. Consider obtaining relevant certifications or attending workshops to deepen your understanding, which will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the media and publishing sector, especially those who work in incident management. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in high-pressure situations. Think of specific examples from your past experiences where you successfully managed a major incident and how you communicated with stakeholders during that time.
✨Tip Number 4
Research Virgin Media O2's company culture and values. Understanding their commitment to diversity and inclusion will help you align your responses during interviews, showcasing that you share their vision and can contribute positively to their team.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Major Incident Manager. Familiarise yourself with key terms like ITIL, Agile methodologies, and stakeholder management, as these are crucial for the role.
Tailor Your CV: Highlight your relevant experience in major incident management and technical project management. Use specific examples that demonstrate your ability to influence teams and manage stakeholders effectively.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving skills and ability to remain calm under pressure. Mention how your communication skills have helped you deliver updates to senior audiences in past roles.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A well-presented application reflects your attention to detail, which is essential for a managerial role.
How to prepare for a job interview at ENGINEERINGUK
✨Understand the Role
Make sure you have a solid grasp of what a Major Incident Manager does. Familiarise yourself with ITIL and Agile methodologies, as well as the specific responsibilities outlined in the job description. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare to discuss how you've successfully communicated during past incidents. Be ready to provide examples of how you kept stakeholders informed and engaged during high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved major incidents or technical issues. Highlight your decision-making process and how you collaborated with different teams to achieve positive outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle major incidents. Think through potential scenarios you might face in the role and how you would approach them, focusing on quick recovery and minimal business impact.
