At a Glance
- Tasks: Sort, scan, and distribute mail while supporting administration teams.
- Company: Join XPS Group, a leading UK consultancy in pensions and insurance.
- Benefits: Enjoy competitive salary, bonus, 25 days holiday, and flexible benefits.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in the pensions sector.
- Qualifications: Previous office experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Middlesbrough
Employment Type: Fixed Term (12 months), Full Time
Grade: Associate
Office Based
About XPS Group
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About the Role
Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our range of pensions administration services include:
- scheme administration
- communication
- scam identification
- payroll services
- pension scheme accounting
- de-risking projects
- technical consultancy
Our administrative approach is scheme-based; one team is responsible for every aspect of each client's service, enabling us to build the best possible relationships and provide the clarity of focus each scheme deserves. Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control.
Key Responsibilities
- Sorting, scanning and distribution of incoming post.
- Electronic indexing of correspondence and creation of workflow tasks using multiple systems.
- Printing and preparing letters and documents for outgoing post.
- Liaising with administration teams to resolve queries.
- Handling and processing of payment receipts, precious documents and returned mail.
- Monitoring email accounts and processing emails for administration teams.
- Providing extra administration support to the service delivery teams and general office duties.
- Converting paper documents into scanned images and undertaking mass scanning/indexing projects.
- Data cleansing - adding to and amending data held within the system.
- Providing phone cover and reception duties, answering queries raised by employees and clients.
- Additional ad-hoc activities as required.
Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.
Your Profile
Essential
- Previous office experience within an administrative role.
- Good communication skills.
- Good interpersonal skills.
- Ability to manage multiple tasks and prioritise effectively.
- Strong organisational, planning and prioritisation skills.
- Desire to improve standards and develop new procedures and working practice.
Qualifications
- GCSE Maths and English
What We Offer
Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How to Apply
Interested candidates should submit applications via the Apply Now option or contact recruitment@xpsplc.com for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunities Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Mail Support Representative employer: ENGINEERINGUK
XPS Group is an exceptional employer located in Middlesbrough, offering a supportive and inclusive work environment where diverse talents can flourish. With a strong focus on employee growth, we provide competitive salaries, flexible benefits, and opportunities for professional development, all while encouraging community engagement through paid volunteer days. Join us to be part of a dynamic team dedicated to delivering outstanding service in the pensions and insurance sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Mail Support Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ENGINEERINGUK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ENGINEERINGUK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mail Support Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ENGINEERINGUK:Your cover letter is your chance to shine! Tell us why you want to work at ENGINEERINGUK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ENGINEERINGUK!
How to prepare for a job interview at ENGINEERINGUK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
