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- Tasks: Design and improve secure IT services for clients in the telecom sector.
- Company: Join CGI, a top-rated employer known for its inclusive culture.
- Benefits: Competitive salary, private healthcare, pension scheme, and share options.
- Why this job: Make a real impact while collaborating with passionate tech experts.
- Qualifications: Experience in IT service design and a passion for technology.
- Other info: Hybrid role with opportunities for career growth and mentorship.
The predicted salary is between 36000 - 60000 £ per year.
At CGI, we help organisations turn complex challenges into meaningful, measurable outcomes. As a Service Design Consultant within our Advisory Services team, you will shape next-generation IT services and operating models that protect critical systems and enhance user experience across the UK. Working closely with public and private sector clients, you will design secure, resilient services that enable innovation, strengthen trust, and deliver lasting business value.
You will have the freedom to take ownership, the support to grow, and the opportunity to apply creativity to real-world challenges—while collaborating with experts who are passionate about making a difference through technology.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to travel to client site 1-2 days per week on average.
Your future duties and responsibilities:
- Work alongside clients to design, assure, and improve secure IT services across the full-service management lifecycle.
- Take ownership of service strategies and designs that balance people, process, technology, and commercial considerations, ensuring solutions transition smoothly into live operations and deliver real business impact.
- Act as a trusted advisor, shaping service architectures, guiding improvement initiatives, and adapting designs to emerging frameworks and technologies.
- Mentor junior consultants while continuing to develop your own expertise in response to evolving industry needs.
Telecom ITSM Service Design Consultant - Hybrid in London employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecom ITSM Service Design Consultant - Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to people in the telecom and ITSM sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching CGI and their projects. Understand their values and how they approach service design. Tailor your answers to show how your skills align with their mission of delivering lasting business value.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience in designing secure IT services and how you’ve tackled challenges in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our community at CGI. Let’s get you that dream job!
We think you need these skills to ace Telecom ITSM Service Design Consultant - Hybrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telecom ITSM Service Design Consultant role. Highlight relevant experience and skills that align with the job description, especially in service design and IT management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your enthusiasm for working with both public and private sector clients.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in the past. We love seeing candidates who can demonstrate their ability to design secure and resilient services that deliver real business impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture!
How to prepare for a job interview at ENGINEERINGUK
✨Know Your Stuff
Make sure you understand the key concepts of ITSM and service design, especially in the telecoms sector. Brush up on the latest trends and technologies that are shaping the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to design and improve IT services. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your contributions clearly and effectively.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to service design and how they measure success. This shows that you’re not just interested in the job, but also in how you can contribute to their goals.
✨Emphasise Collaboration
Since this role involves working closely with clients and mentoring junior consultants, highlight your teamwork and leadership skills. Share experiences where you’ve successfully collaborated with others to achieve a common goal, as this will resonate well with the interviewers.
