Senior Project Manager - Marketing & Digital Technology in London

M&G Life serves over 5 million customers and manages more than £300 billion across a diverse range of products and wrappers, with an ambitious growth agenda for 2025 and beyond. Our Marketing & Digital Technology Change Transformation Programme is at the heart of this transformation, driving digital engagement, modernising customer journeys, and enabling data-led marketing strategies.

As Senior Project Manager, you will provide hands-on leadership for complex digital and marketing initiatives, ensuring seamless delivery of projects that enhance customer experience and strengthen our digital capabilities. You will lead a team, setting the standard for delivery excellence, fostering a culture of accountability, and championing the use of modern delivery tools. Acting as a trusted partner to senior stakeholders, you will translate strategic direction into tangible outcomes, with full ownership of delivery artefacts, governance, and reporting.

This is an exciting opportunity to shape the future of how millions of customers engage with M&G Life. You will be at the forefront of innovation, delivering programmes that transform digital experiences, elevate brand perception, and drive meaningful customer connections across the M&G business.

We are happy to consider applicants who are looking to be based out of our following office locations on a hybrid basis – Stirling, Edinburgh and London.

• End-to-End Delivery Leadership – Proven ability to lead complex business transformation programmes/projects from initiation to benefits realisation, ensuring alignment with portfolio objectives and governance standards.
• Stakeholder Management & Communication – Experience engaging senior stakeholders (up to Executive SteerCo level), building trust, and presenting updates in governance forums such as Steering Group.
• Marketing & Digital Technology Knowledge – Familiarity with digital channel optimisation, marketing data platforms, and customer engagement strategies.
• Governance & Risk Management – Strong understanding of governance frameworks, RAID management, and risk mitigation strategies across multi-disciplinary teams and third-party dependencies.
• Agile & Change Delivery Expertise – Track record of working in fast-paced, agile environments, applying best practice methodologies (Agile, Waterfall, hybrid) and continuous improvement principles.
• Delivery Leadership & Excellence – Set the standard for delivery excellence, acting as a hands-on leader who resolves issues, removes blockers, and drives progress.
• Culture & Ownership – Foster a culture of accountability, challenge, and improvement within the delivery team.
• Tooling & Data-Driven Decisions – Champion the use of delivery tools (Jira highly desirable) and promote data-driven decision-making.

• Change Delivery Expertise – Proven experience as a Programme Manager/Senior Project Manager (essential), with a track record of delivering complex Digital projects or programmes.
• Team Leadership & Development – Experience leading and developing multi-disciplinary teams, with the ability to provide both day-to-day direction to drive execution at pace.
• Delivery Methodologies – Hands-on expertise in delivery methodologies (Agile, Waterfall, hybrid) and ability to coach others in best practice.
• Stakeholder Engagement – Strong stakeholder management skills, with confidence engaging both senior leaders, delivery teams and external third parties.
• Execution & Delivery Focus – Relentless focus on delivery, execution, and getting the job done.
• Governance & Reporting – Experience preparing and owning delivery artefacts and reporting for governance forums.
• Broad Delivery Experience – Strong delivery expertise across a range of project types.
• Third-Party Delivery Management – Proven ability to manage and collaborate with external partners and vendors to ensure successful delivery outcomes.
• Tools & Technology – Proficiency with delivery tools (Jira experience highly desirable).
• Industry Knowledge – Financial Services change experience is particularly desirable, especially Life & Pensions and/or Marketing & Digital change, but not essential.

• Degree-level education or equivalent experience.
• Project management certification (e.g. PRINCE2, Agile, PMP) desirable.

• Relentless Delivery Focus – Demonstrates a can-do attitude, proactively removes blockers, and drives progress under tight timelines.
• Collaborative Leadership – Builds and motivates multi-disciplinary teams, fostering a culture of accountability and shared success.
• Constructive Challenge & Team Support – Constructively challenges and supports the team to achieve exacting standards.
• Adaptability & Resilience – Navigates organisational politics and external impacts while maintaining clarity on objectives and outcomes.
• Customer-Centric Mindset – Aligns programme outcomes with customer engagement and digital experience goals.
• Continuous Learning & Improvement – Seeks feedback, embraces recent technologies, and drives innovation in delivery.

• Valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
• 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days.
• Market leading Inspiring Families policy includes comprehensive support and paid parental leave.
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance.

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. We also welcome those who take part in military service and those returning from career breaks.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com.