ITSM Service Design Consultant - Security in London

You will need to login before you can apply for a job.

At CGI, we help organisations turn complex security challenges into meaningful, measurable outcomes. As a Security Service Design Consultant within our Advisory Services team, you will shape next-generation IT services and operating models that protect critical systems and enhance user experience across the UK. Working closely with public and private sector clients, you will design secure, resilient services that enable innovation, strengthen trust, and deliver lasting business value. You will have the freedom to take ownership, the support to grow, and the opportunity to apply creativity to real-world challenges—while collaborating with experts who are passionate about making a difference through technology.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you will be expected to travel to client site or CGI offices 1 to 2 days a week on average.

Your future duties and responsibilities:

• In this role, you will work alongside clients to design, assure, and improve secure IT services across the full-service management lifecycle.
• You will take ownership of service strategies and designs that balance people, process, technology, and commercial considerations, ensuring solutions transition smoothly into live operations and deliver real business impact.
• You will act as a trusted advisor, shaping service architectures, guiding improvement initiatives, and adapting designs to emerging frameworks and technologies.
• Supported by a collaborative community, you will also mentor junior consultants while continuing to develop your own expertise in response to evolving industry needs.

Key responsibilities:

• Lead & shape service management and security strategies aligned to client goals.
• Design and deliver SDPs, HLDs, and LLDs that provide clear, secure delivery roadmaps.
• Assure service designs and drive continuous improvement.
• Collaborate closely with stakeholders to integrate new services seamlessly.
• Architect target operating models that balance business and technical needs.
• Optimize processes, simulate workflows, and enhance service performance.
• Mentor junior consultants and promote best practice across teams.
• Support business development and shape tailored advisory solutions.

Required qualifications:

You will bring strong experience in service management and security service design, with the ability to translate complex requirements into practical, high-quality solutions. You should be confident working with stakeholders, assuring service designs, and contributing to both delivery and advisory growth.

Essential qualifications and experience:

• Strong understanding of end-to-end service management and service design practices.
• ITIL Foundation qualification.
• Proven experience in security service design and security architecture principles.
• Knowledge of SecOps practices and Security by Design approaches.
• Experience in IT project delivery, process implementation, and improvement.
• Ability to review and assure service designs with constructive feedback.
• Strong stakeholder management, communication, and leadership skills.
• Commercial awareness of IT services, SLAs, and contractual delivery.
• Experience mentoring or coaching colleagues.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you will reach your full potential because we invite you to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You will develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You will shape your career by joining a company built to grow and last. You will be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—the largest IT and business consulting services firms in the world.

Skills: Business Development, Leadership, Service Design, Service Strategy Management.