Forward Deployed Consultant / Senior Consultant (Value Acceleration)
The Experience
The Value Activation Consultant / Senior Consultant sits at the intersection of customer engagement and platform innovation, based in London. This role owns the roadmap and feature lifecycle for scalable Agentforce process "Blueprints," partnering with customer-facing teams, AI agents, engineering, and design to turn manual, fragmented workflows into automated solutions that drive measurable customer value.
What You'll Actually Be Doing
- Own the roadmap and feature lifecycle for process blueprints and automation solutions, identifying operational inefficiencies and automation opportunities across customer and internal workflows.
- Partner with customer-facing team leaders to map requirements, then build and iterate solution blueprints and workflow automations using current platform features and AI prompting tools.
- Translate strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria, managing the backlog and sprint priorities using Agile methodologies.
- Leverage AI tools throughout the blueprint lifecycle - from synthesizing customer feedback at scale to rapid prototyping and solution validation with engineering and design - while conducting user interviews and acting as the voice of the customer.
You're Our Person If...
- You have 3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting, including building external-facing products in enterprise B2B SaaS environments.
- You have hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms, with a strong understanding of business workflow mapping and process improvement methodologies.
- You communicate clearly, in writing and in person, to both technical and non-technical audiences, and have proven success collaborating with virtual, global, cross-functional teams including engineering, design, and customer success.
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
Even Better If...
- Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology.
- Experience with prompt design or agent-based automation solutions, and familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services).
- A Lean, Six Sigma, or related process improvement certification, or a related technical degree.
- Experience within the Supply Chain or Financial Services sector.
- Bicester, United Kingdom;Eynsham, United Kingdom
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Forward Deployed Consultant / Senior Consultant (Value Acceleration) in London employer: ENGINEERINGUK
Superdrug is an exceptional employer that prioritises its team members and customers, fostering a vibrant work culture where fun and hard work go hand in hand. Located in the bustling Deepdale Shopping Centre, employees enjoy flexible hours, competitive pay, and generous benefits including up to 28 days of holiday and a substantial discount for friends and family. With a strong focus on personal development and excellent training opportunities, Superdrug empowers its staff to thrive in their roles while delivering outstanding service to customers.
