At a Glance
- Tasks: Deliver exceptional customer service and strengthen relationships with clients across various channels.
- Company: Join L'Oréal, a global leader in beauty, committed to sustainability and inclusivity.
- Benefits: Enjoy flexible working, generous discounts, and an award-winning benefits package.
- Other info: Opportunities for professional development and career growth in a supportive environment.
- Why this job: Be part of a dynamic team shaping the future of beauty while making a real impact.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty. Intrigued? Keep reading, this might be the opportunity you've been searching for.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
A DAY IN THE LIFE
- As a Customer Service Consultant at L'Oreal Aesop, your role will be to strengthen customer relationships and contribute to the commercial growth of the business through delivery of a flawless customer experience.
- Responsible for selling product, providing support and care to customers across Aesop's evolving online customer service channels.
- Engage with constant learning and development to maintain comprehensive product knowledge across all categories to create personalised recommendations.
- Drive the omnichannel experience by staying up to date with Aesop's online and offline offerings.
- Proactively engage with resources and tools to efficiently deliver consistent, accurate, and up-to-date information to customers.
- Execute key recovery processes and operations by navigating various systems (including Outlook, Teams, and SAP).
- Respond to customer service enquiries across all channels including support (email), chat, phone, social media, and video consultation.
- Identify the customer's core contact reason and provide clear, considerate resolutions for support and recovery-related inquiries.
- Restore customer relationships and promote loyalty by responding to and handling sensitive and negative customer experiences in a tailored and personalised manner.
- Optimise collective team productivity by effectively self-managing tasks and proactively working across multiple channels to assist the team.
WHO YOU ARE
- Proven experience in selling and care within a customer service environment.
- Fluency in English (required). Additional Fluency in European Languages an advantage.
- Excellent communication and active listening skills.
- Excellent problem-solving skills, with a sharp and intuitive approach.
- Time management and task prioritisation skills.
WHAT WE OFFER
- Flexible, hybrid working pattern.
- Generous L'Oreal 60% minimum product discount.
- Paid volunteering allowance for all employees.
- Private medical and dental insurance, discounted gym memberships, and onsite mental health support.
- Enhanced family leave for all and up to 4 weeks of paid fertility leave.
WHO WE ARE
L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales.
HOW WE RECRUIT
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
Customer Service Consultant [English Speaking] in London employer: ENGINEERINGUK
ENGINEERINGUK is an exceptional employer that fosters a collaborative work culture, allowing you to thrive as a Hybrid Brand Executive while contributing to a meaningful charity brand. With generous employee benefits such as 28 days of holiday, enhanced parental leave, and a robust pension scheme, you'll find ample opportunities for personal and professional growth in this dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant [English Speaking] in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ENGINEERINGUK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ENGINEERINGUK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant [English Speaking] in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ENGINEERINGUK:Your cover letter is your chance to shine! Tell us why you want to work at ENGINEERINGUK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ENGINEERINGUK!
How to prepare for a job interview at ENGINEERINGUK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
