At a Glance
- Tasks: Support software applications and troubleshoot issues for the Wates Group.
- Company: Join a diverse and inclusive team at Wates Group.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference by enhancing user experience across various applications.
- Qualifications: Experience in applications support and strong communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
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We have a fantastic opportunity for an experienced Applications Support Analyst at our Head Office in Leatherhead to join the Business Applications and Analysis team and provide support for our software applications across the Wates Group.
ABOUT THE ROLE:
We are looking for you to have solid applications support experience and troubleshooting skills, ideally with HR (iTrent), Finance (Intuita), Expenses (SAP Concur), and other Enterprise Applications (such as SharePoint, Teams, Adobe Creative Cloud and others). You will be proficient in MS Office desktop apps, including Visio and ideally have knowledge of ITIL Service Management best practice principles. To be successful in this role, you will be an effective communicator at all levels with the ability to develop excellent working relationships with the team, business users and suppliers. You will be process-oriented with good attention to detail and be able to produce clear and concise documentation.
WHAT WE'RE LOOKING FOR:
- Providing day-to-day support for end users across Wates Group, actioning incidents and requests via the Service Management system ServiceNow.
- Working with the team in learning and providing support for a wide variety of business software applications.
- Acting as a primary point of contact for administrative support.
- Managing patching, upgrades and compliance requirements, in conjunction with appropriate stakeholders.
- Supporting the analysis for business-driven change requests and establishing business and application impact, effort involved and high-level cost.
Given the nature of this position, you will need to undergo a Baseline Personnel Security Standard Check (BPSS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work.
As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at recruitment@wates.co.uk.
Applications Support Analyst in Leatherhead employer: ENGINEERINGUK
ENGINEERINGUK is an exceptional employer that fosters a collaborative work culture, allowing you to thrive as a Hybrid Brand Executive while contributing to a meaningful charity brand. With generous employee benefits such as 28 days of holiday, enhanced parental leave, and a robust pension scheme, you'll find ample opportunities for personal and professional growth in this dynamic environment.
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We think this is how you could land Applications Support Analyst in Leatherhead
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Applications Support Analyst in Leatherhead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ENGINEERINGUK.
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How to prepare for a job interview at ENGINEERINGUK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
