At a Glance
- Tasks: Provide top-notch IT support and resolve user issues at the Support Bar.
- Company: Join dunnhumby, a leader in customer data science with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Dynamic role with potential travel across Europe and collaboration with global teams.
- Why this job: Be the go-to person for tech support and enhance user experiences daily.
- Qualifications: Strong problem-solving skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
dunnhumby is seeking a Support Analyst to deliver high‑quality, office‑based IT support from the Support Bar.
You will be the first point of contact for users, resolving day‑to‑day IT issues using defined tools and escalation paths, while ensuring excellent customer experience.
The role covers on‑site and remote support, ticketing in Service Now, and collaboration with global teams.
Some travel within Europe may be required as the Office Champion for remote sites.
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IT Support Analyst - Service Desk & User Experience employer: ENGINEERINGUK
ENGINEERINGUK is an exceptional employer that fosters a collaborative work culture, allowing you to thrive as a Hybrid Brand Executive while contributing to a meaningful charity brand. With generous employee benefits such as 28 days of holiday, enhanced parental leave, and a robust pension scheme, you'll find ample opportunities for personal and professional growth in this dynamic environment.
