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For Companies At a Glance
- Tasks: Manage incidents affecting the railway, ensuring safe and timely responses.
- Company: Network Rail connects millions daily, focusing on safety and efficiency.
- Benefits: Enjoy 28 days leave, flexible working, and discounts on travel and shopping.
- Why this job: Join a diverse team committed to innovation and employee development.
- Qualifications: Experience in control environments and knowledge of railway operations required.
- Other info: We prioritise wellbeing and offer support services for all employees.
The predicted salary is between 36000 - 60000 £ per year.
Sector: Agriculture and Landscaping
Contract Type: Permanent
Hours: Full Time
About Network Rail
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. We’re continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.
About the role
As part of the Route Control Team, you’ll manage operational incidents that affect the route, ensuring that these are managed in a safe, effective and timely manner. If a situation arises you’ll be responsible for leading internal and external affected parties so that the network operation is re-established successfully and the impact on train passengers and freight operations are minimised.
Key Accountabilities
- Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.
- Manage the call out and co-ordinate the activities of response staff including maintenance, operations, train operator, contractors, emergency services and other key industry partners and agencies, in response to an incident or event.
- Disseminate accurate, concise and timely information, in accordance with NR and TOC company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.
- Maintain a daily log of all notable operational safety, infrastructure and performance events.
- Responsible for the identification and classification of infrastructure failures.
- Actively manage information arising from remote condition monitoring equipment.
- Work closely in support of the Network Delivery Manager and Train Running Controller in the development of emergency plans and resources for response to major incidents.
- Assist the Train Running Controller with VSTP train movements.
- Assist the Network Delivery Manager in setting up 'gold command' /Incident Room in times of disruption.
Essential criteria
- Knowledge and demonstrable experience of operating procedures, rules and regulations.
- Experience within a control environment, area operations or infrastructure role.
- Understanding of fault management procedures.
- Good geographical and organisational knowledge of applicable ICC controlled area.
- Demonstrable skill in the use of Microsoft Office package and Control specific software.
- Working knowledge of the NRN system and its correct use.
- Knowledge of Train Operating Companies within the route.
- Good team working skills and ability to make objective decisions.
- Able to influence others and work under pressure.
- Understanding of commercial/business picture within Network Rail and TOC's.
Desirable criteria
- Knowledge of Network Rail and Train Operating Companies across the network.
- Knowledge of railway systems applicable to train service delivery.
- Previous experience of working within a safety-critical communications environment.
- Understanding of effective decision-making tools and how to implement them.
- The capacity to risk assess and prioritise incidents to achieve an aligned goal.
Your health, wellbeing and benefits
We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first. We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing.
In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes. We have a range of benefits including:
- 28 days annual leave entitlement.
- A range of discounted offers including childcare vouchers, Healthcare offers.
- Subsidies of up to 75% on rail and underground season tickets.
- A range of pension schemes.
- 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.
Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
Incident Controller - x 2 posts employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Controller - x 2 posts
✨Tip Number 1
Familiarise yourself with the key operational procedures and regulations relevant to the role of Incident Controller. Understanding these will not only help you in interviews but also demonstrate your commitment to safety and efficiency in railway operations.
✨Tip Number 2
Network Rail values good relationships with various stakeholders. Make an effort to connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your knowledge of the geographical area you’ll be working in. Having a solid understanding of the ICC controlled area will not only help you in the role but will also impress interviewers with your proactive approach.
✨Tip Number 4
Prepare for situational questions by thinking about past experiences where you successfully managed incidents or emergencies. Being able to articulate these experiences clearly will showcase your ability to handle the pressures of the role effectively.
We think you need these skills to ace Incident Controller - x 2 posts
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Incident Controller position. Tailor your application to highlight relevant experience in managing incidents and working within a control environment.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in incident management, operational roles, or safety-critical environments. Use specific examples to demonstrate your skills in decision-making and teamwork under pressure.
Showcase Technical Skills: Mention your proficiency with Microsoft Office and any control-specific software mentioned in the job description, such as CCF, TMIS, or FMS. Providing examples of how you've used these tools effectively can strengthen your application.
Express Your Commitment to Diversity and Inclusion: Network Rail values diversity and inclusion, so it's beneficial to express your understanding of these principles in your application. Share any experiences that demonstrate your commitment to creating inclusive environments or working with diverse teams.
How to prepare for a job interview at ENGINEERINGUK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Incident Controller. Familiarise yourself with the key accountabilities mentioned in the job description, such as managing incidents and coordinating responses. This will help you demonstrate your knowledge during the interview.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in a control environment or similar roles. Highlight specific examples where you've successfully managed incidents or worked under pressure, as this is crucial for the role.
✨Demonstrate Teamwork Skills
Since the role involves working closely with various teams and agencies, be ready to provide examples of how you've effectively collaborated with others in past positions. Emphasise your ability to influence and make objective decisions in a team setting.
✨Familiarise Yourself with Technology
Brush up on your knowledge of relevant software and systems mentioned in the job description, such as Microsoft Office and control-specific software. Being able to discuss your proficiency with these tools will show that you're prepared for the technical aspects of the job.
