Head of Omnichannel Commerce
Head of Omnichannel Commerce

Head of Omnichannel Commerce

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the development of omnichannel strategies and engage with global brands.
  • Company: Join OMD EMEA, part of the world's largest media network, focused on innovative consumer experiences.
  • Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
  • Why this job: Be at the forefront of omnichannel commerce, driving impactful strategies and client success.
  • Qualifications: Proven leadership in commerce roles, strong communication skills, and strategic thinking required.
  • Other info: Embrace a culture of empathy and innovation while working with a talented team.

The predicted salary is between 43200 - 72000 £ per year.

About the Role:

At OMD EMEA HQ, omnichannel commerce is a top priority, serving as the cornerstone for seamless consumer journeys and impactful business outcomes. This client-facing leadership role is designed to spearhead the development of an integrated omnichannel strategy & execution, encompassing key touchpoints such as in-store, retailer.com, and other transactional ecosystems and environments.

Retail media, as a critical element of omnichannel commerce, will be integrated to deliver full-funnel solutions. The role requires exceptional communication and presentation skills to build trusted relationships with internal and external, global and regional clients, present complex strategies clearly, and inspire confidence. Working closely with the Omnicom network and Flywheel counterparts, you will drive thought leadership, innovation and technology projects to ensure client success and agency leadership in the commerce space.

Key Responsibilities

Omnichannel Strategy and Leadership

  • Lead the development of a unified omnichannel commerce strategy, with a focus on key environments such as in-store, retailer.com, and broader transactional touchpoints.
  • Integrate retail media into the omnichannel framework to deliver seamless, full-funnel solutions.
  • Stay ahead of industry trends and act as a thought leader, championing innovative approaches to omnichannel commerce.

Client Engagement

  • Serve as the primary point of contact for global and regional brands, building strong relationships and understanding their unique business challenges.
  • Present omnichannel and retail media strategies to senior stakeholders with clarity and confidence, ensuring alignment with client objectives.
  • Provide actionable insights and strategic recommendations to enhance client performance across all commerce channels.

Retail Media and Technology Integration

  • Collaborate with Flywheel and Omnicom network counterparts to align retail media capabilities with omnichannel strategies and incorporate advanced technologies.
  • Develop processes and tools to optimize retail media execution, ensuring measurable outcomes and enhanced efficiency.

Team Leadership and Collaboration

  • Lead, mentor, and develop a team of direct reports, fostering a culture of collaboration, innovation, and excellence.
  • Work closely with multifunctional teams across the agency and client organizations to ensure the seamless delivery of integrated commerce strategies.

About You:

  • Experience: leadership in a commerce-related role, with proven expertise in omnichannel strategies, retail media, and full-funnel approaches.
  • Client-Facing Expertise: Demonstrated success in building client relationships and delivering impactful presentations to senior stakeholders.
  • Leadership: Strong ability to lead and inspire teams, with experience managing direct reports and collaborating across multifunctional teams.
  • Strategic Thinking: Deep understanding of omnichannel commerce, including in-store, retailer.com, and retail media environments.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.
  • Technology Integration: Experience in leveraging advanced commerce technologies to drive innovation and campaign success.
  • Collaboration: Ability to work effectively with the Omnicom network, Flywheel teams, and client stakeholders.

About the Agency:

At OMD EMEA, we strive to deliver on our promise of \’better decisions, faster \’ for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world\’s largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent.

Learn Fast, Act Fast. To help navigate the road to a \’new normal\’, learning from, and acting upon data signals at scale and speed is crucial. #J-18808-Ljbffr

Head of Omnichannel Commerce employer: ENGINEERINGUK

At OMD EMEA HQ, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the omnichannel commerce space. Our vibrant work culture fosters professional growth through mentorship and cross-functional teamwork, while our commitment to empathy ensures that every employee's voice is heard. With access to cutting-edge technologies and a focus on delivering impactful solutions for global brands, joining our team means being part of a dynamic environment where your contributions truly matter.
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Contact Detail:

ENGINEERINGUK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of Omnichannel Commerce

✨Tip Number 1

Familiarize yourself with the latest trends in omnichannel commerce and retail media. This knowledge will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews.

✨Tip Number 2

Network with professionals in the omnichannel space, especially those who have experience with client-facing roles. Building these connections can provide valuable insights and potentially lead to referrals.

✨Tip Number 3

Prepare to showcase your leadership skills by thinking of examples where you've successfully led teams or projects. Highlighting your ability to inspire and mentor others will resonate well with the hiring team.

✨Tip Number 4

Practice your presentation skills, as this role requires clear communication of complex strategies. Consider doing mock presentations to friends or colleagues to gain confidence and receive feedback.

We think you need these skills to ace Head of Omnichannel Commerce

Omnichannel Strategy Development
Retail Media Expertise
Client Relationship Management
Presentation Skills
Strategic Thinking
Team Leadership
Collaboration Across Multifunctional Teams
Communication Skills
Technology Integration
Data-Driven Decision Making
Industry Trend Analysis
Problem-Solving Skills
Project Management
Innovation and Creativity

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Head of Omnichannel Commerce position. Understand the key responsibilities and required skills, especially around omnichannel strategies and client engagement.

Tailor Your CV: Customize your CV to highlight your experience in omnichannel commerce, retail media, and leadership roles. Use specific examples that demonstrate your ability to build client relationships and lead teams effectively.

Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and communication skills. Clearly articulate how your background aligns with the role's requirements and express your enthusiasm for driving innovation in omnichannel commerce.

Prepare for Interviews: If selected for an interview, prepare to discuss your previous experiences in detail. Be ready to present your thoughts on current trends in omnichannel commerce and how you would approach the challenges outlined in the job description.

How to prepare for a job interview at ENGINEERINGUK

✨Showcase Your Omnichannel Expertise

Be prepared to discuss your experience with omnichannel strategies in detail. Highlight specific examples where you've successfully integrated various touchpoints, such as in-store and online environments, to create seamless consumer journeys.

✨Communicate Clearly and Confidently

Since this role requires exceptional communication skills, practice articulating complex ideas in a clear and persuasive manner. Use examples from your past experiences to demonstrate how you effectively presented strategies to senior stakeholders.

✨Demonstrate Leadership Skills

Prepare to discuss your leadership style and how you've mentored teams in previous roles. Share specific instances where you've inspired collaboration and innovation within your team or across multifunctional groups.

✨Stay Ahead of Industry Trends

Research current trends in omnichannel commerce and retail media. Be ready to share your insights on how these trends can impact client strategies and how you plan to leverage them in the role.

Head of Omnichannel Commerce
ENGINEERINGUK
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  • Head of Omnichannel Commerce

    London
    Full-Time
    43200 - 72000 £ / year (est.)

    Application deadline: 2027-05-23

  • E

    ENGINEERINGUK

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