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- Tasks: Lead the development and management of credit cards and loans at John Lewis Money.
- Company: Join the UK's largest employee-owned business, known for its commitment to quality and service.
- Benefits: Enjoy flexible working options and a supportive work-life balance.
- Why this job: Be part of a dynamic team driving innovation in financial products while making a positive impact.
- Qualifications: Leadership experience in product management and strong communication skills are essential.
- Other info: Apply early as roles may close quickly due to high demand.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a Head of Credit Cards and Loans to grow John Lewis Money to the next level. This is an excellent opportunity for an experienced individual to develop their career while contributing to our growth. The Head of Credit Cards & Loans is a key leadership role within the John Lewis Money Credit & Banking (C&B) value stream. The C&B value stream includes credit cards, loans, Point of Sale Credit, and foreign exchange propositions. C&B is one half of John Lewis Money, alongside Insurance.
As the Head of Credit Cards & Loans you will manage our key cards and loan products, current and future, including Credit Cards (almost 1 million customers) and growth areas like Personal Loans. This involves overseeing new product development, ensuring compelling customer propositions, and collaborating closely with third parties, including contract negotiations and ongoing performance management.
Key responsibilities:- Overseeing and managing trade performance, including monitoring key metrics, identifying trends, and implementing strategies to optimize profitability.
- Managing the P&L for Cards & Loans products to meet PBTBE targets, which includes budgeting, forecasting, and analyzing financial performance.
- Leading product development and enhancement, from ideation to launch, ensuring products meet customer needs and market demands.
- Working closely with the Operations & Performance team to ensure the operational performance of Cards & Loans products is robust.
- Collaborating closely with marketing teams to develop and execute effective campaigns that attract and retain customers, both new and existing.
- Staying informed on market trends, competitor activity, and customer requirements through market research, industry analysis, and customer feedback.
- Managing relationships with third-party partners, including negotiating contracts, monitoring performance, and ensuring compliance.
- Delivering excellent customer outcomes by providing high-quality products and services, resolving complaints promptly, and exceeding expectations.
- Ensuring regulatory compliance by staying up-to-date on relevant laws and regulations, implementing policies and procedures, and completing mandatory training.
- Leadership experience in product managing a range of credit card and loan products.
- Experience in people and cross-functional stakeholder management.
- Proven ability to manage a significant P&L and multi-million-pound contracts and third parties.
- Skilled in delivering within a complex organization with competing priorities.
- Excellent communication skills with experience presenting to executive-level stakeholders.
- Deep experience in credit card product management for a mid-sized or large financial institution would be desirable.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Head of Credit Cards & Loans employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Credit Cards & Loans
✨Tip Number 1
Network with professionals in the financial services sector, particularly those with experience in credit cards and loans. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Research John Lewis Money's current credit card and loan offerings thoroughly. Understanding their products will help you articulate how your experience aligns with their needs during discussions.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed cross-functional teams in previous roles. Be ready to provide examples of how you've driven product development and enhanced customer propositions.
✨Tip Number 4
Stay updated on regulatory changes affecting credit cards and loans. Being knowledgeable about compliance will demonstrate your commitment to maintaining high standards in the role.
We think you need these skills to ace Head of Credit Cards & Loans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit card and loan product management. Emphasise leadership roles and any achievements related to P&L management, as these are crucial for the Head of Credit Cards & Loans position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your skills align with the responsibilities outlined in the job description, particularly in product development and stakeholder management.
Highlight Relevant Skills: In your application, clearly outline your experience with managing multi-million-pound contracts and your ability to deliver results in complex organisations. Use specific examples to demonstrate your communication skills and ability to present to executive-level stakeholders.
Showcase Market Knowledge: Demonstrate your understanding of market trends and customer needs in the financial sector. Mention any relevant research or analysis you've conducted that could benefit John Lewis Money's growth in credit cards and loans.
How to prepare for a job interview at ENGINEERINGUK
✨Showcase Your Leadership Experience
As a Head of Credit Cards & Loans, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully managed teams and cross-functional stakeholders in previous roles, highlighting your ability to drive results and foster collaboration.
✨Understand the P&L Management
Be ready to discuss your experience with managing P&L for credit card and loan products. Familiarise yourself with key financial metrics and be prepared to explain how you've optimised profitability in past roles, as this will be crucial for the position.
✨Know the Market Trends
Research current market trends and competitor activities in the credit card and loans sector. Being able to discuss these insights during your interview will show that you're proactive and knowledgeable about the industry, which is essential for the role.
✨Prepare for Stakeholder Engagement
Since you'll be presenting to executive-level stakeholders, practice articulating your ideas clearly and confidently. Think of scenarios where you've successfully communicated complex information and how you can apply that to engage with senior management effectively.
