Head of Capacity

At Heathrow, we're on a mission to make every journey better, and capacity planning is at the heart of that ambition. You'll play a pivotal role in ensuring our airport operates efficiently today while preparing for the demands of tomorrow. This is a senior leadership position where your decisions will directly influence how millions of passengers experience Heathrow every year.

You'll lead a team dedicated to optimising how we use our existing infrastructure and identifying opportunities to unlock additional capacity. Success in this role means balancing operational resilience with growth, working closely with airline partners, project teams, and internal stakeholders to deliver solutions that keep Heathrow moving smoothly and sustainably.

There's something so special about working at the world's most iconic airport. Its sights, sounds, and constant air of excitement create an amazing backdrop to a career filled with unique opportunities. Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities, and experiences.

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family-friendly policies, access to private health insurance, and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work.

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. You'll need to be based in the UK and within a commutable distance to Heathrow.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

In Operational Planning, our goal is to give passengers the best airport service in the world, in an environment where change is constant. Join us and you'll become part of an exciting and fast-paced team that keeps the airport running smoothly. Whether it's using data and strategy to predict and plan for events, responding to unexpected disruptions, or working closely with Airport Operations Control and airlines to optimise flight schedules and reduce delays, you'll make a real difference to the experience of countless passengers.

Together, we're responsible for creating the right planning proposition, from defining roles to building rosters, and delivering an effective plan every day. It's about understanding our capacity and making best use of it. And about evaluating our performance every day, so we can continuously improve. Every day will test your skills and give you the opportunity to make your mark at one of the busiest airports in the world.