At a Glance
- Tasks: Provide top-notch tech support for users and manage device issues at Centrica's Edinburgh office.
- Company: Join CGI, a leading tech company with a focus on innovation and collaboration.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Onsite role requiring UK Security Clearance; dynamic team atmosphere.
- Why this job: Make a real difference by helping colleagues succeed with their technology needs.
- Qualifications: Experience in desktop support and a passion for customer service are essential.
The predicted salary is between 35000 - 45000 £ per year.
As an End User Compute Engineer at CGI, you will deliver high-quality technical support to users at Centrica's Edinburgh office. You will play a vital role in ensuring colleagues have the technology and support needed to succeed every day. This position requires the holder to be onsite and to hold UK Security Clearance or be eligible to obtain it.
Key responsibilities:
- Deliver face‑to‑face technical support for desktop, laptop, mobile, and peripheral device issues.
- Manage incidents and service requests through to successful resolution within agreed service levels.
- Provision, build, deploy, and replace end‑user devices.
- Support users with Microsoft workplace technologies, collaboration platforms, and meeting room systems.
- Diagnose hardware, software, and connectivity issues, implementing effective solutions.
- Work closely with Service Desk and technical specialist teams to resolve complex issues.
- Ensure devices meet compliance, security, and operational standards.
- Identify opportunities to enhance service quality, user satisfaction, and operational efficiency.
Required qualifications to be successful in this role:
To be successful in this role, you will have strong experience supporting end‑user computing environments and delivering high‑quality desktop support services. You will combine technical troubleshooting expertise with excellent communication skills and a genuine passion for customer service. A proactive approach, strong ownership of tasks, and the ability to work independently while collaborating effectively with wider support teams will be essential.
Essential qualifications and experience:
- Proven experience in an EUC Engineer, Desktop Support Engineer, IT Support Engineer, or similar role.
- Strong knowledge of Windows operating systems and Microsoft 365 technologies.
- Experience supporting desktop, laptop, mobile, and peripheral devices.
- Ability to diagnose and resolve hardware, software, and network connectivity issues.
- Experience provisioning, configuring, and deploying end‑user devices.
- Familiarity with ITSM tools and service management processes.
- Experience supporting collaboration platforms and meeting room technologies.
- Strong interpersonal, communication, and customer service skills.
- Ability to prioritise and manage workload effectively within SLA‑driven environments.
- Eligibility for UK Security Clearance or willingness to undergo the clearance process.
Skills:
- Infrastructure
- Problem Solving
- Process Management
- SQLite
- Windows
EUC Engineer employer: ENGINEERINGUK
At CGI, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Edinburgh. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. With a strong focus on employee well-being and a commitment to delivering high-quality support, we ensure that our team members are equipped with the tools and resources they need to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ENGINEERINGUK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ENGINEERINGUK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ENGINEERINGUK!
✨Direct Apply to ENGINEERINGUK
Let's not forget to apply directly through the ENGINEERINGUK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EUC Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ENGINEERINGUK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ENGINEERINGUK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ENGINEERINGUK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
