Engagement Analyst

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Sector: Administration and Secretarial
Role: Analyst
Contract Type: Permanent
Hours: Full Time

Summary
The primary purpose of this role is to support the execution of our engagement strategy across Digital & Technology to improve colleague experience, workplace culture, communication and operational effectiveness.

Ultimately, help bring the magic of M&S to life in the D&T function to enable colleagues do their best work in the service of our customers.

What\’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We\’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you\’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you\’re passionate about through a dedicated day away from work.

What you\’ll do
As our Engagement Analyst for Digital and Technology, you\’ll work with leaders and partners across M&S to drive measurable improvements in engagement across our 3,000 Digital & Technology (\”D&T\”) function. You will:

• Support the broader Change & Adoption team to drive an open, honest, positive, productive and inclusive workplace underpinning business success and improving colleague engagement.
• Define, develop and implement engagement initiatives across D&T that strengthens our culture, communications and colleague experience across D&T, including the physical working environment.
• Work closely with the M&S Group Communications team to deliver the communications and engagement strategy ensuring timely, relevant, and impactful communications across D&T to ensure that the team is engaged, aware, informed and driven to action.
• Support and champion DEI (Diversity, Equity & Inclusion), ESG (Environmental, Social, and Governance), Wellbeing and Community activities in D&T, aligning to & amplifying M&S wide plans.
• Support building an integrated M&S X Partner culture and engagement, partnering closely with our Partner Management team.

Who you are

• Strong communication skills to facilitate open and honest dialogues across all levels of the organisation.
• Ability to use empathy and emotional intelligence to relate to and understand diverse groups of people, fostering an inclusive work environment.
• Ability to turn the sophisticated into simple, engaging communications.
• Programme and change management skills with the ability to structure, plan, control and co-ordinate initiatives across multiple, diverse partner groups.
• Flexible, adaptable and resilient approach to manage the dynamics of a changing workplace culture.

Everyone\’s welcome
We are ambitious about the future of retail. We\’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We\’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you\’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don\’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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