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- Tasks: Lead a team to provide excellent customer service and sales support in two phone shops.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and a supportive work environment.
- Why this job: Be part of a dynamic team that values your input and celebrates success together.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: Opportunity to engage with the local community and make a positive impact.
About the role
You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to make sure that we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience and earns their lifetime loyalty.
You will be responsible for:
- You will listen to customers and act on their feedback in a timely manner, following up on all complaints ensuring your team are clear on the role they play in improving the shopping experience based on customer feedback.
- You will deliver a great shopping trip for customers every day, making sure your team are working effectively as per the Tesco operating model.
- You will engage your team to deliver the best availability for customers throughout the day, spending time with the Stock and Admin manager to ensure that weekly RFID counts are completed.
- You will encourage your team to be passionate about our products, and ensure that our product range is presented well, maintaining correct handling and storage routines.
- You will create a first impression in your area for customers that you can be proud of, coaching your team to maintain shelf standards in the most efficient way, so customers can see and reach the product.
- You will lead the service culture in your department, always role modelling helpful and friendly service behaviours and demonstrating your enthusiasm to do what is right for our customers.
- You will actively control costs on your department and deliver your budgets, leading your team to minimise all aspects of waste and complete waste routines accurately.
- You will work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
- You will engage your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.
You will need:
- You will make sure your team are trained and have the confidence to approach customers and give them unbeatable value by selling the right products at the right price.
- You will work shoulder to shoulder with your team, your Area Manager and the management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
- You will celebrate success with your team and have pride in their achievements, being a caring manager and treating everyone with respect, helping your team to make the difference for customers and staff.
Behavioural Skills:
- Interacting with People: Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
- Customer Focus: Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
- Decision Making: Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
- Teamwork: Working co-operatively (rather than competitively) with others to achieve a common goal.
What’s in it for you?
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
DUAL SITE Phone Shop Manager (Part Time 18 hours) - Cannock - Willenhall employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DUAL SITE Phone Shop Manager (Part Time 18 hours) - Cannock - Willenhall
✨Tip Number 1
Familiarise yourself with Tesco's core values and customer service philosophy. Understanding how they prioritise customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Research the local community initiatives Tesco is involved in. Being knowledgeable about these can demonstrate your commitment to community engagement, which is a key aspect of the role.
✨Tip Number 4
Prepare to discuss how you would handle customer feedback and complaints. Think of strategies that not only resolve issues but also enhance the overall shopping experience for customers.
We think you need these skills to ace DUAL SITE Phone Shop Manager (Part Time 18 hours) - Cannock - Willenhall
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the DUAL SITE Phone Shop Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Leadership Skills: Emphasise your leadership and team management abilities in your CV and cover letter. Provide specific examples of how you've motivated teams, improved customer experiences, or managed budgets effectively.
Highlight Customer Focus: Demonstrate your commitment to customer service by sharing instances where you have successfully addressed customer feedback or complaints. This will show that you understand the importance of customer satisfaction in retail.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you are specifically interested in working for Tesco and how your values align with their vision of serving customers and communities.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Leadership Skills
As a DUAL SITE Phone Shop Manager, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed teams in the past, focusing on how you encouraged collaboration and celebrated successes.
✨Emphasise Customer Focus
Highlight your understanding of customer needs and how you've acted on feedback in previous roles. Discuss specific instances where you've improved the shopping experience based on customer insights, as this is crucial for the role.
✨Demonstrate Teamwork
This position requires strong teamwork skills. Be ready to discuss how you've worked cooperatively with others to achieve common goals, especially in a retail environment. Share examples that showcase your ability to collaborate effectively.
✨Prepare for Behavioural Questions
Expect questions that assess your decision-making and interaction skills. Prepare scenarios that illustrate how you've made timely decisions in challenging situations, keeping both team and customer needs in mind.
