Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with insurance queries and provide tailored solutions.
- Company: Join NFU Mutual, a top UK insurer with over 110 years of experience.
- Benefits: Enjoy 25 days paid leave, career progression, and comprehensive training.
- Why this job: Be part of a supportive team focused on customer satisfaction and personal growth.
- Qualifications: 2 A Levels and 5 GCSEs including English and Maths required.
- Other info: Full training provided; previous insurance experience is a plus but not essential.
The predicted salary is between 22000 - 25000 £ per year.
Circa £22,000 - £25,000 depending on experience
Full Time, Permanent Contract
Location: Nantwich, Cheshire
Monday to Friday 9 - 5
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
About the role:
As a Customer Services Adviser within our small team, you'll play a key role in the success of an expanding local business, ensuring the office runs like clockwork. You will be responsible for:
- Dealing with customer sales enquiries and providing suitable quotations to clients over the telephone and face to face;
- Processing mid-term adjustments and inviting renewals;
- Working as a team to achieve financial targets through selling and servicing of products;
- Supporting team members in their activities;
- Proactively establishing customer needs so you can help them with solutions from our full product range.
The chances are, you'll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, you'll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training and a friendly and supportive environment.
About you:
The ideal candidate would have:
- Excellent people and communication skills
- Be able to build relationships over the phone;
- Be hardworking and motivated;
- Have strong attention to detail
- Be competent in Word, Excel, Teams
Some previous experience in motor and/or personal insurance is advantageous but not essential.
Qualifications:
2 A Levels and minimum of 5 GCSE including English and Maths
Our commitment to you:
NFU Mutual's Agency in Nantwich believes in supporting our team members to grow and develop. We offer a professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices. We offer a comprehensive training package in-house. We will provide full training to obtain the required standard to complete the role.
Benefits:
- 25 days paid leave plus bank holidays.
- Opportunity for career progression
Please apply in writing with CV and covering letter to: 01270 624074. Your information will be stored for 3 months from closing date. Closing date for all applications: 16th April 2025. Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Customer Services Insurance Advisor employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Insurance Advisor
✨Tip Number 1
Familiarise yourself with NFU Mutual's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves dealing with customer enquiries over the phone, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities. Highlight any previous experiences where you successfully collaborated with others to achieve targets, as this aligns with the team-oriented culture at NFU Mutual.
✨Tip Number 4
Prepare for potential scenario-based questions. Think about how you would handle various customer situations, as this will demonstrate your problem-solving skills and customer-focused mindset during the interview process.
We think you need these skills to ace Customer Services Insurance Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Services Insurance Advisor position. Tailor your application to highlight relevant experience and skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples from your past experiences that demonstrate your communication skills and attention to detail.
Tailor Your CV: Ensure your CV is up-to-date and tailored to the role. Highlight any previous experience in customer service or insurance, and include relevant qualifications such as your A Levels and GCSEs.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ENGINEERINGUK
✨Showcase Your Communication Skills
As a Customer Services Insurance Advisor, excellent communication is key. Be prepared to demonstrate your ability to build rapport over the phone and face-to-face. Practice active listening and ensure you articulate your thoughts clearly during the interview.
✨Understand the Company Values
NFU Mutual places a strong emphasis on honesty, integrity, and trust. Familiarise yourself with these values and think of examples from your past experiences that align with them. This will show your potential employer that you are a good cultural fit for their team.
✨Prepare for Role-Specific Questions
Expect questions related to customer service scenarios, such as handling difficult customers or providing tailored solutions. Think of specific instances where you've successfully navigated similar situations and be ready to share those stories.
✨Demonstrate Teamwork and Flexibility
The role requires working closely with a small team to achieve financial targets. Be prepared to discuss how you have collaborated with others in previous roles and how you can contribute to a supportive team environment at NFU Mutual.
