At a Glance
- Tasks: Deliver exceptional customer service and strengthen relationships with Aesop's clients.
- Company: Join L'Oréal, a global leader in beauty with a commitment to sustainability.
- Benefits: Enjoy flexible working, generous discounts, and an award-winning benefits package.
- Other info: Opportunities for professional development and a supportive work environment.
- Why this job: Be part of a dynamic team that values diversity and personal growth.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Customer Service Consultant [English Speaking]
View more categories View less categories Sector Customer Services Role Assistant Contract Type Permanent Hours Full Time
L'Oréal AESOP Customer Care Consultant [ Bilingual Speakers ]
Hello, we're L'Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it).
Intrigued?
Keep reading, this might be the opportunity you've been searching for.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive.
As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses.
The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us.
So far, this journey has led us to become a certified B Corp.
We are committed to building a more sustainable and inclusive society.
Since 2023, Aesop has been part of the L'Oréal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl's, Lancôme, Skin Ceuticals , Nyx, YSL and L'Oréal Paris; presenting wide-ranging opportunities for long-term career growth.
\"A business doesn't consist of walls or machines, but people, people, people.\" - Eugene Schueller
A DAY IN THE LIFE
As a Customer Service Consultant at L'Oreal Aesop, your role will be to strengthen customer relationships and contribute to the commercial growth of the business through delivery of a flawless customer experience.
Responsible for selling product, providing support and care to customers across Aesop's evolving online customer service channels.
- Brand
- Engage with constant learning and development to maintain comprehensive product knowledge across all categories to create personalised recommendations.
- Drive the omnichannel experience by staying up to date with Aesop's online and offline offerings, through proactively engaging with Aesop's various online channels and website, as well as working in the retail environment on a consistent basis.
- Business
- Proactively engage with resources and tools to efficiently deliver consistent, accurate, and up-to-date information to customers.
- Execute key recovery processes and operations by navigating various systems (including Outlook, Teams, and SAP).
- Engage with the implementation of new systems and processes to optimise productivity and streamline workflows.
- Commit to being constantly risk-aware across all forms of communication by adhering to Aesop's compliance obligations.
- Appropriately determine when to escape an issue and proceed by contacting the relevant departments.
- Customer
- In accordance with Aesop guidelines and service expectations, respond to customer service enquiries across all channels including, but not limited to: support (email), chat, phone, social media, and video consultation.
- Identify the customer's core contact reason and provide clear, considerate resolutions for support and recovery-related inquiries.
- Recommend and actively identify additional selling opportunities for product-related inquiries, supporting refund requests where applicable.
- Restore customer relationships and promote loyalty by responding to and handling sensitive and negative customer experiences (in-store and online) in a tailored and personalised manner.
- Support Third-Party Marketplaces to inform customer responses where relevant.
- Handle the organisation and dispatch of samples to customers.
- Performance
- Optimise collective team productivity by effectively self-managing tasks and proactively working across multiple channels to assist the team.
- Actively engage in ongoing coaching and formal training.
- Monitor and engage with relevant data and service expectations to track personal and team performance.
- Foster a culture of positive teamwork by attending team meetings, participating in group activities, and sharing information.
- Seek out and provide feedback to team members to improve performance and drive personal growth.
WHO YOU ARE
Experience Required
- Proven experience in selling and care within a customer service environment.
- Proven track record of effective selling skills resulting in positive commercial outcomes.
- Proven ability to handle multiple systems and efficiently execute operational processes.
- Demonstrated ability to work autonomously to make decisions and manage workload.
- Highly desirable: Aesop retail experience.
Skills Required
- Fluency in English (required).
- Additional Fluency in European Languages an advantage
- Excellent communication and active listening skills.
- Excellent problem-solving skills, with a sharp and intuitive approach.
- Time management and task prioritisation skills.
- Ability to discern tasks that can be completed independently versus those requiring escalation.
- Working knowledge of computer software (Excel, Word, Teams, Outlook)
- Highly desirable: Working knowledge of customer support systems (e. g., Zendesk).
- Highly desirable: Knowledge of skin, body, hair, and fragrance products.
WHAT WE OFFER
- Flexible, hybrid working pattern
- Generous L'Oreal 60% minimum product discount
- Paid volunteering allowance for all employees
Our industry-leading award-winning benefits package shows how much we value our people.
We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan.
Love our brands?
You'll get up to 60% off iconic names like YSL, Cera Ve, Armani, Kiehl's and Garnier!
Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support.
We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
WHO WE ARE
L'Oréal is present in 150 markets on five continents.
For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales.
Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
Experience the excitement of agility to shape the future of beauty, where diversity and purpose come together to create meaningful impact.
As the global leader in beauty, our impact is driven by four specialized divisions and a dynamic corporate core: our Consumer Products Division democratizes beauty through sustainable, world-leading brands like L'Oréal Paris and Garnier; L'Oréal Luxe provides the ultimate in aspirational beauty with iconic names such as Lancôme and Yves Saint Laurent; the Professional Products Division remains the founding partner to the global hair industry with advanced technologies like Kérastase ; and our Dermatological Beauty Divisio n leads the quest for healthy skin with dermatologist-recommended brands like La Roche-Posay and Cera Ve.
Supporting this entire ecosystem, our Corporate Division serves as the innovative backbone for our talented workforce, ensuring that even as a world leader, we remain a company focused on \"people, people, people\" to move the business forward.
HOW WE RECRUIT
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.
When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives.
The beauty we find in our differences gives us the freedom to go beyond.
That's the beauty of L'Oréal
We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum/essential criteria for the role.
You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application.
#J-18808-Ljbffr
Customer Service Consultant [English Speaking] employer: ENGINEERINGUK
ENGINEERINGUK is an exceptional employer that fosters a collaborative work culture, allowing you to thrive as a Hybrid Brand Executive while contributing to a meaningful charity brand. With generous employee benefits such as 28 days of holiday, enhanced parental leave, and a robust pension scheme, you'll find ample opportunities for personal and professional growth in this dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant [English Speaking]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ENGINEERINGUK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ENGINEERINGUK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant [English Speaking]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ENGINEERINGUK:Your cover letter is your chance to shine! Tell us why you want to work at ENGINEERINGUK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ENGINEERINGUK!
How to prepare for a job interview at ENGINEERINGUK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
