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- Tasks: Be the voice of Amazon for Swedish customers, solving their queries via phone, chat, and email.
- Company: Join Amazon's award-winning Customer Service team, dedicated to customer satisfaction.
- Benefits: Enjoy a competitive pay rate, employee discounts, and private medical insurance.
- Other info: Flexible shifts, expert training, and opportunities for personal growth await you!
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Fluent in Swedish and English, with strong communication skills and computer experience.
The predicted salary is between 30000 - 32000 ÂŁ per year.
Job Type: 12 month fixed-term contract, full time 40 hours per week
Location: United Kingdom (virtual, work from home in the UK at your registered home address)
Pay Rate: ÂŁ14.05 per hour + ÂŁ1 per hour language premium
Start date: 25th May 2026
Our mission at Amazon is to be Earth's most customer‑centric company, and our award‑winning Customer Service team is a key part of achieving that goal. You will receive training to become a problem‑solver and will bring your unique personality to every customer conversation.
What will you do as a Customer Service Associate?
- You will be the first point of contact for our customers based in Sweden by answering their requests through phone, chat, and/or email – covering order and product questions, payment matters, and website guidance.
- You will use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Hours
This role requires variable hours to match when customers need us most. You will work day shifts and late evenings. Your work week is a minimum of 40 hours (5 Ă— 8 hours). Shifts run from 6 am to 8 pm, Monday to Sunday, and may include national holidays and Sundays. Schedules will be known 6 weeks in advance. You may be required to work rotating shifts (early, late, weekend, and overtime as required).
Qualifications
- Minimum age: 18 years old
- Right to work in the UK
- Strong communication skills in Swedish and English (both written and oral fluency)
- Experience working with a computer
- Availability to work varying shifts from Monday to Sunday within the operating hours of 6am–8pm
- Willingness and ability to work in rotating shifts (early, late, weekend, overtime)
- Initial eight/nine weeks availability for full‑time training (paid)
- Quiet, distraction‑free work space (dedicated office space with desk and chair)
- Minimum 50 Mbps broadband using a hard‑wire Ethernet connection (no Wi‑Fi). Amazon will provide a complete equipment package before the first day of training.
Strengths
- Hard‑working, articulate, and detail‑oriented
- Friendly and customer‑focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi‑tasking in a high‑energy environment
Benefits
- Amazon employee discount
- Private medical insurance
- Amazon pension plan
- Lifestyle benefits and retail discounts through Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
Equal Employment Opportunity
Amazon is an equal opportunities employer. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Privacy
We protect your privacy and the security of your data. Please consult our Privacy Notice to learn more about how we collect, use and transfer the personal data of our candidates.
Customer Service Associate employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Get your game face on! When you’re preparing for interviews, practice common customer service scenarios. Think about how you’d handle tricky situations and be ready to showcase your problem-solving skills.
✨Tip Number 2
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. They might share insider tips or even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates right there, making it super easy to stay in the loop.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Swedish and English, make sure to highlight your language skills right at the start. Use clear examples of how you've used these languages in previous roles or experiences.
Tailor Your Application: We want to see how you fit into our team! Customise your CV and cover letter to reflect the specific skills and experiences that match the job description. Mention your customer service experience and any relevant training you've had.
Be Yourself: We love personality! Don’t be afraid to let your unique character shine through in your application. Share a bit about what makes you passionate about customer service and why you want to join us at Amazon.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at ENGINEERINGUK
✨Know Your Stuff
Before the interview, make sure you understand Amazon's customer service philosophy and how it aligns with their mission to be Earth's most customer-centric company. Familiarise yourself with common customer queries and think about how you would handle them in Swedish and English.
✨Show Off Your Communication Skills
Since this role requires strong communication skills in both Swedish and English, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable expressing your thoughts in both languages.
✨Prepare for Shift Questions
Be ready to discuss your availability and willingness to work varying shifts, including weekends and holidays. Think about how you can manage your time effectively and show that you're flexible and committed to meeting customer needs.
✨Create a Distraction-Free Space
Since this is a virtual position, ensure you have a quiet, dedicated workspace for the interview. This will not only help you focus but also demonstrate your professionalism and readiness for the remote work environment.