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- Tasks: Join our team as a Driver Trainee Technician, delivering and installing products with a focus on customer service.
- Company: Be part of John Lewis, the UK's largest employee-owned business, dedicated to quality and service.
- Benefits: Enjoy a competitive salary, flexible working options, and the chance to grow within a supportive environment.
- Why this job: This role offers hands-on experience, a vibrant culture, and the opportunity to make customers happy every day.
- Qualifications: You need a UK B-Category driving licence, great communication skills, and a passion for technology.
- Other info: Heavy lifting is involved, so be ready to deliver large items like sofas and appliances.
The predicted salary is between 25000 - 35000 £ per year.
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Customer Delivery Hub Driver, Trainee Technician
View more categories View less categories Sector Retail and Wholesale Role Driver Contract Type Permanent Hours Full Time
About the role
Job Description Summary
As a Driver Trainee Technician, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.
Once you\’re fully trained, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.
At a glance:
Roles Available: Customer Delivery Hub, Driver Trainee
Position: Permanent
Location: Crossways CDH (Dartford)
Salary: Up to £34,668 (Annual) depending on experience for a Customer Delivery Hub, Driver Trainee, Technician.
Due to the nature of these roles, we require all applicants to be over 18 to apply.
Driver Trainee to Technician, Key Responsibilities:
As a Driver Trainee Technician, you will be supported through our 90-day Customer Delivery Driver trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
- Show great respect and courtesy for the customer\’s home, and handle unexpected situations to find the best possible solution for your customers.
- Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.
- Keeping up to date with new products and technologies to perform your role at your best.
- Maintaining a safe working environment.
Upon completion of both C1 acquisition and Technician training by meeting all relevant criteria of the programme, your salary will increase to £38,495 (Annual). It is important to note that the completion of the 90-day programme will be based on the individual\’s input into the programme and may vary based on training needs.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you\’ll need
- UK B-Category manual driving licence with no more than 6 points.
- Previous experience in a customer-facing role.
- Have great verbal communication skills both over the phone and face-to-face.
- Good understanding of technology and an interest in installation.
Desirable skills/experience you may have
- Prior experience in installation and customer delivery services.
The Partnership
We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us.
We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Customer Delivery Hub Driver, Trainee Technician employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Hub Driver, Trainee Technician
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their ethos during any interviews or discussions.
✨Tip Number 2
Highlight any previous customer-facing experience you have. Be prepared to share specific examples of how you've provided excellent service, as this role places a strong emphasis on being an ambassador for the brand.
✨Tip Number 3
Brush up on your technical skills and knowledge about installation processes. Showing a genuine interest in technology and how products work will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your ability to handle physical tasks and heavy lifting. Since the role involves delivering large items, demonstrating your fitness and readiness for such responsibilities will be crucial.
We think you need these skills to ace Customer Delivery Hub Driver, Trainee Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Delivery Hub Driver, Trainee Technician position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Since this role emphasises great customer service, make sure to showcase any previous experience in customer-facing roles. Use specific examples to demonstrate your communication skills and ability to handle unexpected situations.
Showcase Technical Interest: Mention any relevant experience or interest in technology and installation. This could include previous jobs, hobbies, or projects that involved technical skills, as it will show your enthusiasm for the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ENGINEERINGUK
✨Showcase Your Customer Service Skills
As a Driver Trainee Technician, being an ambassador for the John Lewis brand is crucial. Prepare examples from your past experiences where you provided excellent customer service, demonstrating your ability to handle unexpected situations with courtesy and respect.
✨Demonstrate Your Technical Interest
Since the role involves installing various products, it's important to show your understanding of technology and installation processes. Brush up on common household appliances and be ready to discuss any relevant experience you have in installation or technical support.
✨Prepare for Physical Demands
This role involves heavy lifting and physical work. Be prepared to discuss how you manage physical tasks and ensure you can demonstrate your capability to handle the demands of delivering large items safely and efficiently.
✨Understand the Company Culture
Familiarise yourself with John Lewis's values and culture, especially their focus on partnership and kindness. During the interview, express how your personal values align with theirs and how you can contribute to creating a positive work environment.
