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- Tasks: Deliver exceptional customer service and support the team during the festive season.
- Company: Join John Lewis & Partners, a leading employee-owned business in the UK.
- Benefits: Earn £12.40 per hour with flexible hours and full training provided.
- Why this job: Be part of a magical Christmas atmosphere and make memorable experiences for customers.
- Qualifications: Basic IT skills and strong communication; customer-facing experience is a plus but not required.
- Other info: Temporary roles available until early January 2026, with potential for permanent positions.
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View more categories View less categories Sector Retail and Wholesale Role Assistant Contract Type Permanent Hours Full Time
About the role
Christmas is an exciting time at John Lewis & Partners, and a magical atmosphere builds in our shops throughout the festive season. It\’s our Partners\’ dedication and commitment to helping customers find the perfect gift for their loved ones that makes it a memorable experience for all. We are looking for temporary partners to help us deliver the service we are famous for. As a seasonal Customer Assistant, you\\\’ll be part of something really special, working as part of a diverse team where you are free to be yourself.
At a glance:
- Temporary contracts across the Christmas period
- Pay – £12.40 hourly
- Full and part time work between 16 and 37.5 hours across seven days to include early starts and weekends. Hours of work between 06:00 to 16:30
- Interviews will commence from 3rd November and will be Group Assessments
- Full training will be provided, which includes digital learning and on-the-job training to ensure you feel confident and supported in your new role
Key responsibilities
Working in our shops can be fast-paced and varied. On a day-to-day basis, you\\\’ll be responsible for:
- Delivering engaging and inspirational customer service at every stage of the customer journey
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolving any queries they may have
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks
Essential skills and/or experience you\\\’ll need
- Basic IT literacy
- Communication skills
Desirable skills and/or experience you may have
- Experience of working in a customer-facing role is welcomed but not essential. We\\\’ll train you in all you need to know so that you can perform at your best, every day
- Merchandising and product displays experience
Additional Information
- There may be some permanent roles available, but most roles are temporary until early January 2026
- Please advise us at the application stage if you require a reasonable adjustment as part of the assessment process
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early
About The Partnership
We\\\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\\\’re not just employees, we\\\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\\\’s never been a more exciting time to join us.
We\\\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\\\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
It\\\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\\\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Customer Assistant – Christmas employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant – Christmas
✨Tip Number 1
Get to know the company! Before your interview, check out John Lewis & Partners' values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their festive spirit.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. This will help you shine during group assessments and interviews.
✨Tip Number 3
Be flexible and ready to adapt! The retail environment can be fast-paced, especially during Christmas. Show that you're willing to jump in wherever needed, whether it's on the till or helping with stock replenishment.
✨Tip Number 4
Apply early through our website! With high volumes of applications, getting your application in sooner rather than later can give you a better chance of landing that seasonal role. Don’t miss out!
We think you need these skills to ace Customer Assistant – Christmas
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant experience or skills you have. We love seeing how you can contribute to our team during the festive season!
Show Your Passion for Customer Service: Since this role is all about delivering fantastic customer experiences, share any stories or examples that demonstrate your commitment to great service. We’re all about putting customers at the heart of everything we do!
Apply Early: We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and get your application in as soon as you can to avoid missing out.
How to prepare for a job interview at ENGINEERINGUK
✨Know the Company
Before your interview, take some time to research John Lewis & Partners. Understand their values, especially their commitment to customer service and teamwork. This will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Customer Assistant, you'll be interacting with customers daily. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will demonstrate your ability to put the customer at the heart of everything you do.
✨Be Ready for Group Assessments
Since interviews will involve group assessments, practice working in teams. Be prepared to engage with others, share ideas, and show how you can contribute to a diverse team environment. Remember, collaboration is key!
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training process or how the team supports each other during busy periods. This shows your interest in the role and your eagerness to be part of the team.
