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For Companies At a Glance
- Tasks: Provide top-notch IT support to students and staff in a dynamic environment.
- Company: Join Cranfield University, a leader in technology and management education.
- Benefits: Enjoy a competitive salary, flexible working options, and career progression.
- Why this job: Make a real impact by solving IT challenges and enhancing user experiences.
- Qualifications: Experience in IT support, excellent communication skills, and a customer-focused mindset.
- Other info: Be part of a diverse community committed to equality and inclusion.
The predicted salary is between 29363 - 34332 £ per year.
This is an exciting opportunity for a skilled and committed IT Support professional to join our Service Delivery Team based at the Shrivenham site, providing a professional and customer-focused support service for students, staff and associates using the IT facilities.
The successful candidate will provide a high-quality customer-focused IT support service to staff and students at the Shrivenham site, providing confident and proactive assistance within a complex IT environment. Using strong investigative and diagnostic skills, they will take ownership of more technically challenging incidents escalated from the IT Service Desk, resolving issues efficiently and in line with agreed service levels.
About You
You will have a proven track record of working in a technical IT support role, providing excellent customer service, with experience of managing incidents throughout the incident lifecycle. You will possess excellent communication skills and strong organisational and time-management skills, have in-depth knowledge of technical IT concepts, and be customer focused. You will require a flexible approach and the ability to work in what can be a high-pressure environment. You will have a good working knowledge of end-user applications across a range of devices and operating systems. Familiarity with the ITIL Incident Management process would also be advantageous.
About Us
As a specialist postgraduate university, Cranfield's world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. IT Services is a University-wide Professional Service Unit with a remit to provide a full-service digital IT systems and computing capability, in support of the strategic priorities for research, education and administration. The University's business relies critically on information systems and services (IT infrastructure, information systems, security, and service/support).
Our Values and Commitments
Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families.
Working Arrangements
Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.
How to apply
For an informal discussion about this opportunity, please contact Sam Iles, Team Leader, Service Delivery CDS, on (T): 01234 67 5779 or (E): s.iles@cranfield.ac.uk. Please do not hesitate to contact us for further details on E: peoplerecruitment@cranfield.ac.uk. Please quote reference number 5229. Closing date for receipt of applications: 1 March 2026.
Please note that we reserve the right to close this advert prior to the stated closing date should we receive sufficient numbers of applications. Therefore, we would encourage you to complete and submit your application as soon as possible.
IT Support Specialist in Cranfield employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in Cranfield
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Cranfield University on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research Cranfield University’s IT Services and think about how your skills match their needs. Be ready to share specific examples of how you've tackled IT challenges in the past.
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. This will help you get comfortable talking about your experience and answering tricky questions that might come up.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a great impression and show that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace IT Support Specialist in Cranfield
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore Cranfield University and our IT Services. Understanding our values and what we stand for will help you tailor your application to show how you fit in with our community.
Show Off Your Skills: When writing your application, make sure to highlight your technical skills and customer service experience. We want to see how you've tackled challenges in the past and how you can bring that expertise to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will make it easier for us to see your qualifications and understand your passion for the role.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as you’re ready. This way, you won’t miss out on this exciting opportunity!
How to prepare for a job interview at ENGINEERINGUK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common IT support issues and solutions, as well as the specific technologies used at Cranfield University. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer support, be prepared to share examples of how you've successfully handled challenging situations in the past. Highlight your communication skills and ability to remain calm under pressure, as these are crucial for the IT Support Specialist position.
✨Understand the ITIL Framework
Familiarity with the ITIL Incident Management process can give you an edge. Brush up on the key concepts and be ready to discuss how you've applied them in previous roles. This shows that you not only have the technical skills but also understand the importance of structured processes in IT support.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask your interviewers. This could be about the team dynamics, the types of incidents you might encounter, or how success is measured in the role. Asking questions shows your genuine interest in the position and helps you assess if it's the right fit for you.
