At a Glance
- Tasks: Engage participants and promote the Restart Programme while collaborating with Job Centre Plus.
- Company: Join a supportive team dedicated to helping individuals find employment.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a cycle to work scheme.
- Other info: Opportunities for community volunteering and access to financial education.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong networking abilities and excellent verbal and written communication skills.
The predicted salary is between 28860 - 28860 £ per year.
- Contact Centre Advisor
- Job Summary
The Contact Centre Advisor will be the first point of contact with participants, working with Job Centre Plus (JCP) Work Coaches to promote the Restart Programme, engage participants, collect relevant information, and support Employment Advisors to personalise initial face‑to‑face meetings and encourage attendance at appointments.
Responsibilities
- Effectively engage participants onto the Restart Programme through promotion of the programme in a relevant, personalised, and appropriate way to participants, Job Centre Plus Work Coaches, and other stakeholders.
- Build and maintain effective working relationships with contacts at Job Centre Plus, providing relevant Management Information to support their monitoring of both flow and suitability of participants.
- Ensure that all documentation relating to participants is completed and maintained in an accurate, timely, and respectful manner.
- Effectively collaborate with Employment Advisors to ensure all participant information is provided in a timely manner and work cohesively with Job Centre Plus.
- Meet and exceed set targets, KPIs, and Customer Service Standards.
Qualifications
- The ability to effectively network to build and maintain effective relationships internally and externally.
- Excellent verbal and written communication skills.
Benefits
- 25 days annual leave plus bank holidays with the opportunity to salary trade extra.
- EAP support programme available 24/7 with access to 6 counselling sessions.
- Private medical insurance.
- Eyecare vouchers with help to purchase new glasses.
- Life assurance.
- Online discount shopping via Perks at Work.
- Cycle to Work scheme.
- Season ticket loan.
- Up to two days each year dedicated to Community Giving (volunteering).
- Access to salary finance, financial education, and advice.
- The opportunity to buy extra perks such as critical illness cover and dental insurance.
- Long service awards.
- #J-18808-Ljbffr
We think you need these skills to ace Contact Centre Advisor
Effective Engagement
Networking Skills
Relationship Building
Communication Skills
Documentation Management
Collaboration
Target Achievement
