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- Tasks: Lead daily operations, manage a team, and enhance member experiences at ARC Club Stratford.
- Company: ARC Club is a female-led coworking space focused on community and sustainable growth.
- Benefits: Enjoy 28 days holiday, paid birthday off, and free membership for a friend.
- Why this job: Shape a vibrant community, drive local impact, and grow with a values-driven company.
- Qualifications: Reliability and a willingness to learn are key; hospitality experience is a plus.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
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Employer: ARC Club Ltd
Location: Stratford and New Town, London (Greater)
Salary: £35,000
Closing date: 30 May 2025
About ARC Club
ARC Club is a neighbourhood coworking space designed for the future of flexible work. We offer a welcoming, high-quality environment that supports both individuals and local communities. Founded in 2020, ARC is female-led, impact-driven, and on a mission to grow to 50 locations in 5 years.
ARC Club Vision + Purpose
ARC’s mission is to scale a popular neighbourhood amenity that brings people together to nurture belonging and contribute to sustainable, local growth. Our core values that guide everything we do:
- Quality: ARC is a place of excellence, designed for purpose.
- Inclusion: ARC is where everyone belongs, a friendly face in our neighbourhood.
- Sustainable Growth: ARC is careful with resources in order to create long-term value.
The Role
As Club Manager, you’ll lead the day-to-day running of our brand-new Stratford club. You’ll be responsible for delivering a brilliant member experience, managing a high-performing team, and driving membership and commercial growth. We’re looking for someone who leads from the front—someone ready to take full ownership of the space, make it their own, and bring the ARC experience to life. You’ll motivate and inspire your team to hit sales targets, maximise member satisfaction, and create a vibrant, productive club environment. This is your opportunity to shape the club, build a strong local community, and play a key role in ARC’s growth. This is a full-time role based in our new Stratford location.
What You’ll Do
- Club Operations & Member Experience: Oversee smooth daily operations and uphold ARC’s high standards. Be the face of the club—warm, professional, and solutions-focused. Maintain cleanliness, safety, and presentation throughout the space. Respond to member feedback and ensure an excellent experience. Be responsible for health + safety compliance and monitor member satisfaction.
- Business & Commercial Performance: Track and improve key metrics (NPS 60+, retention, referrals). Minimise member debt and manage financial performance. Identify ways to improve operations and drive growth.
- Member Platform & Account Management: Manage OfficeRnD for member accounts, invoicing, and comms. Ensure accuracy and follow-up on overdue payments. Train your team on the membership platform and maintain up-to-date info. Manage café operations, stock, and service (barista training provided). Ensure high hygiene and service standards.
- Community & Membership Growth: Build relationships with members, partners, and the local community. Lead tours, events, and marketing efforts to grow the club. Use Hubspot to track leads and support member acquisition.
- Leadership & Team Management: Recruit, train, and manage a motivated team. Set clear expectations and lead by example. Foster a positive culture and ensure strong performance.
What We’re Looking For
All the below are desirable but the most important quality is reliability and a willingness to learn, so if you are enthusiastic and want to work for a values led company, please apply regardless of whether you have the below experience or skills.
- Background in hospitality, coworking, or service industries.
- Team leadership experience.
- Familiarity with platforms like OfficeRnD and Hubspot.
- Organised and able to manage multiple priorities with confidence and focus.
- Strong and clear communicator with a problem-solving mindset.
- A strong independent leader, with a willingness to learn.
- A collaborative team player who listens to feedback but thrives independently.
- Ambitious to progress as the company scales, proactive, and growth-minded.
What We Offer
- 28 days holiday (incl. bank holidays).
- Paid birthday off.
- Friends/family day.
- Office closure between Christmas & New Year.
- 4-week sabbatical after 5 years.
- Free ARC membership for a friend/family member.
- Free use of space outside working hours.
- Enrolment into the People’s Pension.
Culture
Supportive team and space to grow. Real opportunity to shape ARC’s future. Autonomy to drive local impact.
Please note that shortlisting for interviews will begin the week commencing 28th April 2025, and we will not be in touch before this time.
Club Manager employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Manager
✨Tip Number 1
Familiarise yourself with ARC Club's mission and values. Understanding their focus on community, sustainability, and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the coworking and hospitality sectors. Attend local events or join online forums to connect with professionals who might provide insights or referrals for the Club Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Think of specific examples where you've successfully led a team or improved member experiences in previous roles.
✨Tip Number 4
Research the local Stratford community and identify potential partnerships or initiatives that could enhance ARC Club's presence. Showing initiative in this area can set you apart as a candidate.
We think you need these skills to ace Club Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Club Manager position. Tailor your application to highlight how your skills and experiences align with what ARC Club is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in hospitality or team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage operations and drive growth.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Highlight specific examples from your past that showcase your leadership skills, problem-solving abilities, and commitment to creating a positive member experience.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Community
As a Club Manager, you'll be at the heart of building relationships within the local community. Be prepared to share your ideas on how to foster a sense of belonging and engagement among members. Highlight any previous experiences where you've successfully built community ties.
✨Demonstrate Leadership Skills
This role requires strong leadership abilities. Be ready to discuss your past experiences in managing teams, motivating staff, and driving performance. Use specific examples to illustrate how you’ve led by example and created a positive work culture.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to the role, such as member satisfaction scores and retention rates. Show that you can track and improve these metrics, and come prepared with ideas on how to enhance commercial performance.
✨Be Solutions-Focused
The interviewers will be looking for someone who can handle challenges effectively. Prepare to discuss how you've approached problem-solving in the past, particularly in high-pressure situations. Emphasise your ability to remain calm and find solutions that benefit both the team and the members.
