At a Glance
- Tasks: Welcome and support service users, manage appointments, and collaborate with healthcare teams.
- Company: Dynamic organisation focused on providing essential services to the community.
- Benefits: Competitive salary, generous leave, private medical insurance, and online shopping discounts.
- Other info: Inclusive recruitment process with support available for all applicants.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong IT skills and experience working with diverse individuals.
The predicted salary is between 28860 - 28860 £ per year.
Salary: £28,860 per annum + up to 10% annual bonus & benefits package. Covering Marylebone – Initial office‑based role which may develop into hybrid working.
What you will be doing?
- Welcoming & greeting service users on arrival; both face‑to‑face or via telephone/video call
- Managing daily appointment sessions
- Carrying out reminder calls to customers for appointments
- Monitoring session progress and backfilling appointments where necessary
- Working collaboratively with other assessment centres (including team members, team leaders & health‑care practitioners)
To be successful you require:
- Strong IT literacy – working knowledge of CRMs
- Experience working with vulnerable or challenging people; utilizing strong interpersonal skills to support individuals with ever‑changing complex needs
- Exposure to dealing with multiple people, having difficult conversations, and providing tailored solutions relating to people with lived experience; successful candidates must be non‑judgmental, open‑minded and honest when dealing with service users
Benefits
- 25 days of annual leave plus bank holidays, with the option to trade for additional leave
- EAP support programme available 24/7, including 6 free counselling sessions
- Private medical insurance and life assurance
- Up to 2 days of community giving (volunteering) each year to support a cause that matters to you
- Eyecare vouchers to help with glasses or eye care
- Online shopping discounts
- Cycle to work scheme and travel season ticket loan
- Long service awards to celebrate your commitment
- Salary finance offering financial education and advice
- The opportunity to purchase extra benefits such as critical illness cover and dental insurance
We understand that everyone's journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments – whether that’s help with the application, interview format, or anything else – we’re here to listen and work with you to find the best approach.
Customer Service Representative in City of Westminster employer: ENGINEERINGUK
As a Customer Service Representative in Marylebone, you will join a supportive and inclusive work culture that prioritises employee well-being and growth. With a comprehensive benefits package including private medical insurance, generous annual leave, and opportunities for community engagement, our company is dedicated to fostering a rewarding environment where you can thrive while making a meaningful impact on the lives of service users.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ENGINEERINGUK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ENGINEERINGUK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ENGINEERINGUK:Your cover letter is your chance to shine! Tell us why you want to work at ENGINEERINGUK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ENGINEERINGUK!
How to prepare for a job interview at ENGINEERINGUK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
