At a Glance
- Tasks: Support victims of hate crime and help them navigate the justice system.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, generous leave, birthday off, and career development opportunities.
- Other info: Hybrid working available with a supportive and inclusive team environment.
- Why this job: Make a real difference in people's lives every day while building valuable skills.
- Qualifications: Strong communication skills and experience in customer service or community support.
The predicted salary is between 27752 - 27752 £ per year.
You will need to login before you can apply for a job. We have an exciting opportunity for a Caseworker to join the Wales Hate Crime team, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.
Area of Business Operations
- Number of Vacancies: 1
- Location or Function: Wales
- Full time/Part time: Full time
- Hours per week: 37.5
- Work schedule: Monday to Friday
- Basic Salary: £27,752.00 per annum
- Contract type: Fixed Term
- DBS required: Enhanced
- End date (if fixed term): 31/03/2027
- Police vetting required: No
- Closing Date: 16/09/2026
- Ref No: 6917
What we offer:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
This role is based in St Melons, Cardiff with hybrid working available. As a Hate Crime Caseworker you will:
- Directly support victims affected by hate crime & ensure the provision of tailored one-to-one support.
- Assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system to cope and recover from the impact of crime and help people to move beyond the crime and access additional support services.
- Develop networks of agencies to which victims can be referred for ongoing/specialist support and report on the effectiveness of relationships with partners with a view to improving services delivered by Victim Support.
- Work alongside a team of staff and volunteers to reflect the community and the needs of the victims and utilise resources in the team to deliver individual, bespoke services to vulnerable victims.
You will need:
- Good communication & networking skills.
- Be able to build customer value.
- Previous experience of working within a statutory, voluntary, community, or customer service environment dealing with members of the public.
- Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults.
- The ability to manage a demanding workload and to meet a range of conflicting deadlines.
- Strong telephone and IT skills required to use a database and undertake all administrative and reporting requirements.
- The ability to work effectively as part of a team but also to work independently in a variety of locations without direct supervision.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
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