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For Companies At a Glance
- Tasks: Serve customers, maintain cleanliness, and ensure food safety in a vibrant café environment.
- Company: Join Tesco Cafés, a welcoming place with 316 locations and a family-like atmosphere.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and 28 days holiday to balance work and life.
- Why this job: Be part of a diverse team, enhance your customer service skills, and grow your career.
- Qualifications: Must be 18+, with a passion for customer service and knowledge of health and safety standards.
- Other info: We celebrate diversity and support flexible working arrangements for all lifestyles.
The predicted salary is between 24000 - 33600 ÂŁ per year.
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Sector: Catering and Hospitality
Contract Type: Permanent
Hours: Full Time
About the Role
Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. That’s where you, as a member of our Front of House team, come in. With your dedication to excellent service and your keen understanding of health and safety standards, you’ll help make every day a little better. Whether you’re dishing out food and drinks, keeping tables clean, or staying up-to-date with our menu and exciting initiatives, your dedication keeps our food fresh and our café inviting.
Please note that you need to be 18 or over to apply for this role.
You Will Be Responsible For
- Serving customers quickly, efficiently and with care.
- Resolving customer complaints and relaying information to the Café Manager.
- Maintaining food freshness by following first in, first out (FIFO) stock rotation.
- Adhering to food safety and hygiene regulations while keeping daily records.
- Accepting deliveries and handling the safe storage of food.
- Being aware of (and following) all operational policies and procedures.
- Clearing and sanitising tables so our café stays clean.
- Making sure we maintain our standards and all food products are available.
- Staying up-to-date with business communications and exciting new initiatives.
- Knowing our café's menu inside out and making sure food is served the way it’s intended.
- Preparing hot and cold drinks for customers.
You Will Need
- A commitment to excellent customer service.
- Knowledge of Health and Safety standards.
- The ability to work efficiently and maintain a clean environment.
Personal Attributes
- Comfortable working in a team.
- Great communicator with a proactive attitude.
- Ability to multitask and work well under pressure.
- Confident using your initiative to improve ways of working.
- Good at planning and keeping things organised.
What’s in it for You?
Alongside a fantastic work-life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
- Request flexible working from day one.
- Retirement savings plan.
- Life Assurance.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Holiday starting at 28 days (Including Bank Holidays).
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
With 316 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on. We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Cafe Front Of House Team Member employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Front Of House Team Member
✨Tip Number 1
Familiarise yourself with the menu and any special initiatives the café is running. This will not only help you answer customer queries confidently but also show your enthusiasm for the role during any informal discussions.
✨Tip Number 2
Demonstrate your commitment to excellent customer service by sharing specific examples from your past experiences. Whether it’s a time you went above and beyond for a customer or how you handled a difficult situation, these stories can make you stand out.
✨Tip Number 3
Showcase your knowledge of health and safety standards relevant to the café environment. Being able to discuss these standards and how you’ve applied them in previous roles can highlight your suitability for the position.
✨Tip Number 4
Be prepared to discuss your ability to multitask and work under pressure. Think of examples where you successfully managed multiple responsibilities at once, as this is crucial in a fast-paced café setting.
We think you need these skills to ace Cafe Front Of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Cafe Front Of House Team Member position. Tailor your application to highlight relevant experiences that demonstrate your commitment to excellent customer service and knowledge of health and safety standards.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in catering or hospitality roles. Emphasise skills such as communication, multitasking, and teamwork, which are essential for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to maintaining the cafe's inviting atmosphere.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at ENGINEERINGUK
✨Know the Menu Inside Out
Familiarise yourself with the café's menu before the interview. Being able to discuss specific items and suggest pairings shows your enthusiasm and readiness to serve customers effectively.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you resolved complaints or went above and beyond to ensure customer satisfaction.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share experiences that showcase your collaborative skills and how you contribute to a positive working environment.
✨Understand Health and Safety Standards
Brush up on health and safety regulations relevant to the food industry. Being knowledgeable about these standards will demonstrate your commitment to maintaining a safe and clean environment for both staff and customers.
