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For Companies At a Glance
- Tasks: Serve customers, maintain cleanliness, and ensure food safety in a vibrant café environment.
- Company: Join Tesco Cafés, a welcoming place with 329 locations and a family-like atmosphere.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and 28 days holiday to balance work and life.
- Why this job: Be part of a diverse team, enhance your customer service skills, and grow your career.
- Qualifications: Must be 18+, with a passion for customer service and knowledge of health and safety standards.
- Other info: Uniform provided and opportunities for progression within a supportive culture.
About the role
Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. That’s where you, as a member of our Front of House team, come in. With your dedication to excellent service and your keen understanding of health and safety standards, you’ll help make every day a little better. Whether you’re dishing out food and drinks, keeping tables clean, or staying up-to-date with our menu and exciting initiatives, your dedication keeps our food fresh and our café inviting.
And here’s the best part: while you work as the friendly face out front, we’ll be supporting you behind the scenes with bags of career choice, flexible working options, and so much more. This is a place where you can really get on, with every opportunity to progress.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for:
- Serving customers quickly, efficiently and with care.
- Resolving customer complaints and relaying information to the Café Manager.
- Maintaining food freshness by following first in, first out (FIFO) stock rotation.
- Adhering to food safety and hygiene regulations while keeping daily records.
- Accepting deliveries and handling the safe storage of food.
- Being aware of (and following) all operational policies and procedures.
- Clearing and sanitising tables so our café stays clean.
- Making sure we maintain our standards and all food products are available.
- Staying up-to-date with business communications and exciting new initiatives.
- Knowing our café's menu inside out and making sure food is served the way it’s intended.
- Preparing hot and cold drinks for customers.
You will need:
- A commitment to excellent customer service.
- Knowledge of Health and Safety standards.
- The ability to work efficiently and maintain a clean environment.
- Comfortable working in a team.
- Great communicator with a proactive attitude.
- Ability to multitask and work well under pressure.
- Confident using your initiative to improve ways of working.
- Good at planning and keeping things organised.
What’s in it for you?
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
- Request flexible working from day one.
- Retirement savings plan.
- Life Assurance.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Holiday starting at 28 days (Including Bank Holidays).
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on. We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
Cafe Front Of House Team Member employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Front Of House Team Member
✨Tip Number 1
Familiarise yourself with the menu and any special initiatives the café is running. This will not only help you answer customer queries confidently but also show your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills by practising how to handle complaints effectively. Being able to demonstrate a calm and proactive approach to resolving issues can set you apart from other candidates.
✨Tip Number 3
Showcase your knowledge of health and safety standards during your interactions. Understanding these regulations is crucial in a café environment, and being able to discuss them will highlight your commitment to maintaining a safe space.
✨Tip Number 4
Prepare to discuss your ability to multitask and work under pressure. Think of examples from past experiences where you've successfully managed multiple responsibilities, as this is key in a fast-paced café setting.
We think you need these skills to ace Cafe Front Of House Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House Team Member. Familiarise yourself with the key tasks such as serving customers, maintaining food freshness, and adhering to health and safety standards.
Tailor Your CV: Highlight relevant experience in customer service and any knowledge of health and safety standards. Use specific examples that demonstrate your ability to multitask, work under pressure, and communicate effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for excellent customer service. Mention why you want to work at Tesco Cafés and how your skills align with their values, such as teamwork and initiative.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ENGINEERINGUK
✨Know the Menu Inside Out
Familiarise yourself with the café's menu before the interview. Being able to discuss specific items and suggest popular choices shows your enthusiasm and readiness to serve customers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle complaints and resolve issues effectively, as this is crucial for the role.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share experiences where you collaborated with others to achieve a common goal, as teamwork is essential in a busy café environment.
✨Understand Health and Safety Standards
Brush up on health and safety regulations relevant to food service. Being knowledgeable about these standards will demonstrate your commitment to maintaining a safe and clean environment for both staff and customers.
