Cafe Front Of House Team Member

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View more categories | View less categories | Sector: Catering and Hospitality | Contract Type: Permanent | Hours: Full Time

About the role

Customers visit our café for various reasons. Whether it\’s a hearty breakfast or a quick coffee, we\’re here to provide excellent service. As a member of our Front of House team, your role is vital in ensuring a welcoming and efficient experience.

With your dedication to service and understanding of health and safety standards, you\’ll help make each day better. Your responsibilities include serving food and drinks, maintaining cleanliness, and staying informed about our menu and initiatives. We support your career growth with flexible working options and opportunities for progression.

Please note: Applicants must be 18 or over.

Responsibilities

• Serve customers efficiently and with care.
• Resolve customer complaints and inform the Café Manager.
• Follow FIFO stock rotation to maintain food freshness.
• Adhere to food safety and hygiene regulations, keeping records.
• Accept deliveries and store food safely.
• Follow operational policies and procedures.
• Clear and sanitise tables to keep the café clean.
• Ensure food standards and availability.
• Stay updated with business communications and initiatives.
• Know the menu inside out and serve food correctly.
• Prepare hot and cold drinks for customers.

Requirements

• Commitment to excellent customer service.
• Knowledge of health and safety standards.
• Ability to work efficiently and maintain cleanliness.

Personal qualities

• Teamwork skills.
• Good communication and proactive attitude.
• Ability to multitask and work under pressure.
• Initiative to improve work methods.
• Organisational skills.

Benefits

• Colleague Clubcard after 3 months, increasing benefits thereafter.
• Request flexible working from day one.
• Retirement savings plan, Life Assurance.
• Wellbeing resources and discounts on various products and services.
• Uniform provided.
• Holiday entitlement starting at 28 days including Bank Holidays.
• Access to colleague networks supporting diverse backgrounds.

About Us

With 329 cafés nationwide, our teams are dedicated to delivering top customer service in a friendly environment. We promote an inclusive culture and welcome applicants from all backgrounds. We support flexible working and are committed to accessibility and diversity.

Note: Roles may close early due to high application volumes. Feedback is provided only to interviewed candidates.

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