Business Development Support Partner

Great that you’re thinking about a career with BSI!

Role: Business Development Support Partner
Location: Hybrid working with 1-2 days in Milton Keynes
Reporting to: Business Development Partner Team Lead

Overview / Purpose of the position

• Reporting to the Business Development Partner Team Leader and working closely with key stakeholders, namely the commercial and delivery teams.
• To provide administrative commercial support to the Global Regulatory Services Business Development Team and front-line client service.

Responsibilities & Accountabilities

• Receive, prioritise and process sales briefings received from the business development team
• Prepare client correspondence including quotation and associated contract documents
• Receive, prioritise, verify and process client applications
• Work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clients
• Process fully approved client applications (sales packs) to operations team for delivery
• Receive and handle incoming phone calls, emails and manage departmental inboxes
• Work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicators
• Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business
• Provide general administration support to the business development department as requested by the management team
• Provide support and training to the global sales support administration team as required
• Undertake specific project work as required
• Any other duties which can reasonably be expected within the scope of this role

Key Success / Performance Indicators:

• Ensuring the accuracy of processed data and documents within agreed deadlines
• Ownership and resolution of problems to satisfaction of external and internal customers
• Quality of service provided to internal and external customers (as per KPI measures)
• Efficient management of sales briefings from business development team and associated commercial requests from clients
• Quantity and accuracy of quotations and orders processed within agreed SLA’s
• Accuracy of data entry
• Accuracy and response time for information provided to enquirers
• Collaborative interface with Commercial and Delivery Teams

Key criteria:

• To be successful in this role you should have 3+ years in a commercial / sales / customer services environment.
• You should have experience working in the Life Sciences sector.
• Salesforce experience would be a bonus.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

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