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- Tasks: Drive the evolution of organisational capabilities and processes in alignment with VMO2 strategy.
- Company: Join Virgin Media O2, a vibrant company focused on inclusivity and empowering its people.
- Benefits: Enjoy a fantastic reward package with benefits designed for you and your loved ones.
- Why this job: Be part of a transformative role that leverages Data, Cloud, AI, and Automation for impactful service delivery.
- Qualifications: Proven experience in Service Management, IT transformation, and strong communication skills are essential.
- Other info: Applications are reviewed continuously, so apply early to secure your chance!
The predicted salary is between 43200 - 72000 £ per year.
We have an exciting new opportunity for a Business Architect - ITSM Evolution to drive the evolution of the organisational capabilities and processes in alignment with the VMO2 strategy. This is a key role ensuring we have plans and initiatives to evolve and modernise our service capabilities utilising Data, Cloud, AI, and Automation.
This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading service transitions that enable seamless, high-quality service delivery.
You will be a strategic thinker and have strong communication skills (presenting at SLT level) and business architecture understanding to understand the systems, people and capabilities today to be able to provide an architectural steer on these tools and capabilities (Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams.
Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential.
The must haves:
- Proven experience of developing clear operational strategies and are able to build a story around the transformation roadmap both verbally and written.
- Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management).
- Experience of successfully leading a Service Management and/or IT transformation plan.
- Strong understanding in the use of Cloud, Data, Automation and AI.
- Foundations to utilise AI - either commercial experience or a deep interest.
The other stuff we are looking for:
- Excellent communication and presentation skills.
- Commercial acumen - a robust understanding of the business, financial management, regulatory environment and external influences to ensure effective strategic decision-making.
What’s in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Business Architect - ITSM Evolution employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Architect - ITSM Evolution
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, such as Remedy and BMC (Helix). Even if you don't have direct experience, understanding their functionalities and how they integrate with Cloud, Data, and AI will give you an edge during discussions.
✨Tip Number 2
Prepare to discuss your previous experiences in leading service management transformations. Be ready to articulate the strategies you implemented and the outcomes achieved, as this will demonstrate your capability to drive similar initiatives at VMO2.
✨Tip Number 3
Showcase your strategic thinking skills by preparing examples of how you've aligned business architecture with organisational goals in the past. This will help illustrate your ability to contribute to VMO2's strategy effectively.
✨Tip Number 4
Brush up on your communication and presentation skills, especially for presenting at senior leadership levels. Practising how to convey complex ideas clearly and confidently will be crucial for success in this role.
We think you need these skills to ace Business Architect - ITSM Evolution
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Business Architect - ITSM Evolution position. Make sure you understand the key responsibilities, required skills, and the technologies mentioned, such as Data, Cloud, AI, and Automation.
Tailor Your CV: Customise your CV to highlight relevant experience in Business Architecture, Service Management, and IT transformation. Emphasise your proven track record in defining operational strategies and leading service transitions.
Craft a Compelling Cover Letter: Write a cover letter that tells your story. Explain how your background aligns with the role and the company's goals. Use specific examples of your achievements in service management and your understanding of ITSM tools.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to present ideas clearly. Consider including examples of past presentations or strategic discussions you've led.
How to prepare for a job interview at ENGINEERINGUK
✨Understand the Role and Its Requirements
Before the interview, make sure you thoroughly understand the responsibilities of a Business Architect in ITSM Evolution. Familiarise yourself with key concepts like Service Operating Models, governance frameworks, and the tools mentioned in the job description, such as Remedy and BMC.
✨Prepare Your Success Stories
Be ready to discuss specific examples from your past experience that demonstrate your ability to lead service management transformations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements effectively.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Prepare to present your ideas on how you would approach the evolution of service capabilities, as you may need to present at senior leadership levels.
✨Demonstrate Your Strategic Thinking
During the interview, showcase your ability to think strategically about business architecture and transformation. Discuss how you would align organisational capabilities with the VMO2 strategy, and be prepared to share your insights on leveraging AI, Cloud, and Automation in service management.
