Broadcast Operations Engineer

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View more categories View less categories Sector Media and Publishing Role Professional Contract Type Permanent Hours Full Time

Package Description

Job Reference: 21460

Band: C

Salary: Up to £44,100 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Contract type : 6 month Fixed Term Contract / Attachment

Location: Office Base is London, White City. Site working is required.

Please note: This role requires shift working including nights and weekends operating 24/7, 365 days per year. Night payment is applied.

This role is listed as \’Operations Engineer\’ on our career path framework.

We\’re happy to discuss flexible working. Please indicate your preference in the application. Flexible working will be discussed at the offer stage.

Excellent career progression opportunities, internal training, and benefits including a flexible 35-hour work week, 25 days annual leave (with options to buy extra days), pension, and discounts on healthcare and gym.

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Job Introduction

Join the team that keeps the BBC on air, around the clock and around the world.

The Centralised Coding & Multiplexing (CCM) team encodes and distributes BBC content across platforms, ensuring services are always available.

We are expanding to include 3rd line support for the BBC\’s Arista network.

Main Responsibilities

The role involves shift work providing 24-hour support, incident management, and stakeholder communication for BBC platforms and services.

Responsibilities include:

• Monitoring and supporting BBC applications in on-premise environments.
• Diagnosing and resolving technical issues using monitoring tools.
• Managing incidents from report to resolution, including major incidents, meeting SLAs.
• Logging and documenting incidents per ITIL practices.
• Communicating with technical and non-technical stakeholders, especially during high-impact events.
• Ensuring effective shift handovers.
• Contributing to process improvements and operational tooling.

Candidate Profile

We seek someone who thrives in a fast-paced, technical environment, passionate about service reliability, and collaborative in approach. You should enjoy troubleshooting networks and presenting solutions.

Experience required:

• Experience in 1st and 2nd line operations.
• Knowledge of DVB broadcasting and IP networking.
• Familiarity with CDNs, VMware, and on-prem infrastructure.
• Experience with diagnostic and monitoring tools.
• Understanding of incident prioritisation and ITIL.
• Strong communication skills and stakeholder influence.
• Experience with cloud platforms.
• Command-line Linux experience (desirable).

About the BBC

The BBC prioritizes redeployment of employees seeking alternative roles and values diversity and inclusion. We are committed to equality of opportunity and welcome applications from all backgrounds.

Learn more about our values and culture on our website.

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