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For Companies At a Glance
- Tasks: Engage customers, resolve queries, and maintain shop standards while driving sales.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working options and a supportive work-life balance.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication are essential; customer service experience is a plus.
- Other info: Apply early as roles may close quickly due to high demand.
The predicted salary is between 24000 - 36000 £ per year.
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Brand Sponsored Partner, Paul Smith Menswear
About the role
This role is not eligible for internal transfers. As a Brand Sponsored Partner, you will be inspired and empowered to seek out opportunities to achieve the right outcomes for our customers. You will work with colleagues, the Brand, and the Team Manager to generate sales and enhance the customer experience. Your responsibilities include providing excellent service, maintaining shop standards through displays, stock availability, and cleanliness. Understanding customer needs will help you build loyalty and promote our brand for a lifetime.
Key Responsibilities Your role will be varied, but typical duties include:
- Delivering excellent and market-leading customer experiences.
- Proactively acknowledging customers, identifying their needs, and ensuring these are met, while resolving queries or complaints.
- Engaging customers with the John Lewis brand and the Brand you support through personalised and social marketing.
- Monitoring sales performance and best sellers to support promotions and seasonal changes.
- Supporting marketing events to increase footfall and attract new customers.
- Offering ideas for continuous improvement to maximise productivity.
Essential skills/experience you\’ll need
- Basic IT literacy skills.
- Strong communication skills.
Desirable skills/experience you may have
- Experience in a customer-facing role is welcomed but not essential. We will provide training to help you perform at your best every day.
About The Partnership
We are the UK\’s largest employee-owned business, home to John Lewis and Waitrose. As Partners, we are driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification. We are committed to price, quality, and service, and passionately serve our food-lovers in Waitrose.
As Partners, we share ownership and responsibility for our success. We work together, treat everyone with kindness and respect, and embrace our differences to create an environment where everyone can thrive. We believe in growing individually and collectively, making a difference together.Important points to note:
Some roles may require pre-employment vetting, including DBS checks for successful candidates. You will be informed if this applies and encouraged to complete any necessary documents promptly. DBS checks are conducted by registered third-party bodies, and some roles may also require financial probity checks.
We recommend applying early, as vacancies may close if we receive a high volume of applications.
We support flexible working arrangements, such as flexible or compressed hours, job sharing, or shorter contracts. Please discuss this with the hiring manager during your interview.
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Brand Sponsored Partner, Paul Smith Menswear employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Sponsored Partner, Paul Smith Menswear
✨Tip Number 1
Familiarize yourself with the Paul Smith brand and its values. Understanding the brand's identity will help you connect with customers and provide them with a personalized experience that aligns with their expectations.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you to proactively acknowledge customers and address their needs effectively during your interactions.
✨Tip Number 3
Stay updated on current fashion trends and best sellers within the menswear category. This knowledge will enable you to drive promotions and engage customers with relevant product information.
✨Tip Number 4
Think of creative ideas for marketing events that could attract new customers. Being proactive in suggesting ways to enhance customer engagement will demonstrate your commitment to the role and the brand.
We think you need these skills to ace Brand Sponsored Partner, Paul Smith Menswear
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Brand Sponsored Partner position. Understand the key responsibilities and essential skills required, so you can tailor your application accordingly.
Highlight Customer Service Skills: Since the role emphasizes delivering excellent customer experiences, make sure to showcase any relevant experience or skills in customer service. Use specific examples that demonstrate your ability to meet customer needs and resolve queries.
Showcase Team Collaboration: The job involves working closely with colleagues and managers. Highlight any past experiences where you successfully collaborated with a team to achieve common goals, as this aligns with the company's focus on partnership.
Express Your Passion for the Brand: Convey your enthusiasm for Paul Smith and the John Lewis brand in your application. Mention why you are drawn to their values and how you can contribute to creating a positive customer experience that reflects the brand's identity.
How to prepare for a job interview at ENGINEERINGUK
✨Understand the Brand
Before your interview, take some time to research Paul Smith and its values. Understand what makes their menswear unique and how they position themselves in the market. This knowledge will help you demonstrate your passion for the brand and align your answers with their ethos.
✨Customer-Centric Mindset
Since the role emphasizes delivering excellent customer experiences, be prepared to discuss how you would put customers at the heart of your work. Think of examples from your past where you successfully identified customer needs and exceeded their expectations.
✨Showcase Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've effectively communicated with customers or team members in previous roles.
✨Emphasize Team Collaboration
The job involves working closely with colleagues and managers. Highlight your ability to work as part of a team and share any experiences where you contributed to a collaborative environment. This will show that you understand the importance of teamwork in achieving sales and customer satisfaction.
